Faith Muthoni Wanjiku

FAITH MUTHONI WANJIKU Molo, Nakuru District, Kenya | - |-PROFILE Customer Service & Public Relations Professional with strong communication and problem-solving skills. Proven ability to handle customer inquiries efficiently, analyze feedback, and implement solutions for better customer experiences. Adept at multitasking, de-escalating tense situations, and staying up-to-date with customer service technologies. WORK EXPERIENCE SUIT SELLER | Self-employed | Juja, Kiambu | May 2020 - July 2021 Provided personalized styling advice, ensuring customers found well-fitting and stylish suits. Built strong relationships with repeat customers, leading to a 15% increase in referrals. Managed sales transactions, inventory, and order fulfillment, improving stock accuracy. PUBLIC RELATIONS INTERN | Caritas | Nyeri | Jan 2020 - Sept 2020 Drafted press releases, blog posts, and reports, improving brand visibility. Assisted in event planning and community engagement, enhancing organization-public relationships. Researched and monitored media coverage, preparing reports for the PR team. BOUTIQUE SELLER | Self-Employed | Molo, Nakuru | Feb 2017 - June 2018 Provided exceptional customer service, increasing repeat sales by 20%. Assisted customers in selecting products tailored to their preferences. Managed store operations, including inventory, pricing, and marketing. EDUCATION Jomo Kenyatta University of Agriculture and Technology -) Bachelor's in Mass Communication (Public Relations) | Second Class Upper TumuTumu Girls High School -) Kenya Certificate of Secondary Education (KCSE) | Grade: B Plain SKILLS Customer Service & Sales Persuasive Communication Customer Engagement Negotiation Market Research Public Relations & Writing Press Release Writing Social Media Engagement Content Creation Event Planning General Skills Adaptability Team Leadership Multitasking Networking