Faith Muthoni Wanjiku

I am a dynamic customer service professional, academic writer, and public relations specialist with a strong passion for communication, problem-solving, and delivering exceptional service. I hold a Bachelor’s degree in Mass Communication (Public Relations) from Jomo Kenyatta University of Agriculture and Technology, equipping me with expertise in customer engagement, research, and strategic communication. My ability to interact effectively with diverse individuals, craft compelling messages, and provide tailored solutions enables me to excel in multiple fields.

Customer Service Expertise

I have extensive experience in sales, customer engagement, and client relations. Having worked as a Suit Seller and Boutique Seller, I developed strong interpersonal skills, actively listened to customer needs, and provided personalized recommendations that enhanced customer satisfaction. My public relations internship at Caritas further refined my communication abilities, equipping me with skills to handle inquiries, manage complaints, and maintain a high standard of professionalism in customer interactions.

My strengths in problem-solving, adaptability, and relationship building allow me to resolve customer concerns efficiently. I am proficient in Microsoft Office, Google Workspace, and CRM tools, which enables me to manage customer interactions effectively while maintaining accurate records.

Academic Writing Expertise

As an experienced academic writer, I specialize in research, content development, and editing. I have a strong command of various academic writing styles, including APA, MLA, and Chicago, ensuring well-structured and thoroughly researched work. My expertise spans multiple disciplines, allowing me to produce high-quality essays, research papers, reports, and business documents with clarity and coherence.

I am committed to delivering original, well-researched, and polished content while meeting deadlines. My keen attention to detail and analytical skills enable me to critically assess information, structure compelling arguments, and provide insightful analysis in my writing.

Public Relations Expertise

With a strong background in public relations, I possess expertise in brand communication, media relations, and crisis management. During my tenure at Caritas, I developed press releases, managed social media campaigns, and coordinated corporate communication strategies. My ability to craft persuasive messages and engage stakeholders effectively contributes to building and maintaining a positive brand image.I am passionate about providing exceptional customer service, producing high-quality academic content, and developing effective public relations strategies to drive success.