Faith Kariuki

FAITH WANGARI KARIUKI Location: Kenya, Nairobi Professional Summary Highly skilled Executive and Virtual Assistant with over five years of experience supporting U.S.-based executives and companies across real estate, IT, and digital marketing industries. Recognized for exceptional calendar coordination, CRM management, and project execution, I bring structure and clarity to busy executives’ workflows. I have undergone professional Executive Assistant training through Prialto, Athena, and ALX which equipped me with advanced systems knowledge and best practices in productivity, communication, and executive support. My work style is proactive, detail-oriented, and solutions-driven — ensuring smooth operations, efficient communication, and outstanding client experiences. Professional Experience Executive Assistant | Prialto • Supported U.S.-based executives and senior managers by handling their daily operations, scheduling, and correspondence. • Managed complex calendars using Google Calendar, Calendly, and Doodle, efficiently resolving overlaps and coordinating across multiple time zones. • Oversaw travel logistics, including multi-leg itineraries, hotel bookings, and ground transportation. • Organized and tracked projects using Asana, Trello, and Notion, ensuring timely deliverables and alignment with company objectives. • Managed inboxes, drafted and responded to executive correspondence, and prepared meeting notes and follow-ups. • Handled CRM systems (HubSpot, Pipedrive, Keap) to manage client relationships, update pipelines, and maintain accurate records. • Conducted research, report generation, and data organization to support decisionmaking and improve operational efficiency. • Completed Prialto’s EA training program, covering workflow management, communication standards, CRM systems, and U.S. business etiquette. IT & Digital Marketing Support | MOCREO COMPANY • Managed email communications and provided live chat support to clients and customers. • Conducted data analysis to measure engagement, optimize performance, and enhance marketing campaigns. • Handled backlog management, improving response efficiency and client satisfaction. • Delivered professional, empathetic, and solution-oriented customer service. Sales & Lead Generation Specialist | Zone Petroleum Ltd, Real Estate & Construction (US) • Conducted 100+ daily cold calls using Mojo Dialer, achieving a 20% sales increase. • Managed 10+ Instagram accounts, executing outreach campaigns that boosted lead generation by 20%. • Used PropStream for targeted lead generation, performing consistent follow-ups via email and CRM. • Coordinated property management activities through Zillow, Buildium, and AppFolio, managing guest communications and bookings. Finance Assistant | Reliance Communications Ltd • Processed invoices, expense claims, and payments while maintaining accurate financial documentation. • Managed petty cash and supported budgeting and expense tracking. • Responded to payment queries and followed up on outstanding receivables. Skills & Competencies • Executive Support: Calendar, travel, and inbox management; meeting coordination; document preparation. • Project Management: Asana, Trello, Notion, Google Drive, workflow optimization. • CRM & Client Management: HubSpot, Keap, Pipedrive, AppFolio, Buildium, Zillow. • Customer Service: Live chat, email management, troubleshooting, and client communication. • Digital Marketing: Instagram outreach, lead generation, and data analysis. • Productivity Tools: Google Workspace, Calendly, Doodle, TripIt, Concur, PropStream, Gorgias, Mojo Dialer. Education & Certifications • Bachelor’s Degree in Financial Engineering • ALX & Athena Training Graduate – Leadership, Communication & Business Operations • Prialto Executive Assistant Training Graduate – Workflow Management, CRM Systems & U.S. Business Support • TEFL Certification – Teaching English as a Foreign Language