FAITH ENO-OBONG EYO
Customer-focused and results-driven Customer Service
Representative with extensive experience in client relations,
communication, and issue resolution. Skilled in providing top-tier
customer support, troubleshooting inquiries, and ensuring
customer satisfaction. Adept at using CRM systems, data
collection, and managing high volumes of customer interactions
efficiently. Passionate about enhancing the customer experience
and contributing to business growth.
A proactive team player with a passion for continuous
improvement, innovation, and delivering exceptional customer
experiences while collaborating effectively with senior leadership
to achieve organizational success.
Block C2 Plot C92, Angwan Mada
Orozo, 900109 Abuja, Nigeria
--www.linkedin.com/in/faith-eyo4aa1a31b0
CORE SKILLS & COMPETENCIES
Customer relationship management (CRM) proficiency (Salesforce, Data Axle,
Maps Developer, Vicidial, NGUCC Dialer)
Effective Communication & Active Listening
Problem-Solving & Conflict Resolution
Training & Quality Assurance
Team Leadership & Supervision
Logistics & Administrative Support
Microsoft Office Suite (Excel, Word, PowerPoint) & Google Workspace
Excellent written and verbal communication.
WORK EXPERIENCE
Training and Quality Supervisor
Outsource Global Technology Limited (Remote) - Abuja,
Nigeria
July 2024 – June 2025
Conduct training sessions for new hires and ongoing employee development
Using LMS portal.
Monitor and evaluate agent performance to ensure adherence to quality
standards.
Develop training materials and standard operating procedures to enhance
efficiency.
Collaborate with team leads to optimize call handling techniques and service
quality.
Oversee a team of Training and Quality Analysts (TQAs), ensuring their tasks
align with organizational goals.
Review the work completed by the team before submission to the client
to maintain accuracy and compliance.
Customer Service Representative
Citizens Disability (Outsource Global) - Abuja,
Nigeria March 2023 – June 2024
Provided excellent customer service by addressing inquiries and resolving issues.
Collected and verified client information, ensuring accuracy and
compliance with company guidelines.
Made professional outbound calls to medical facilities to gather necessary
information while maintaining professionalism and confidentiality.
Maintained detailed records of client interactions and follow-ups in the CRM
system.
Identified and resolved customer complaints while ensuring satisfaction.
Sales Representative
Lassa Royal Success - Abuja, Nigeria
March 2021 - January 2023
Exceeded sales targets and improved profitability by aligning strategies
with market trends.
Maintained a professional network of potential clients and business opportunities.
Developed and executed sales plans, goals, and strategies.
Corporate Service
Connectmode Africa Ltd - Abuja,
Nigeria September 2020 - February
2021
Reconciled account information and managed financial reports.
Oversaw company expenses and ensured accurate record-keeping.
Coordinated administrative tasks and scheduling.
Customer Care Representative
Eco Bank - Kaduna, Nigeria
July 2015 - September 2015
Resolved customer concerns and provided account education.
Managed customer transactions, inquiries, and complaints efficiently.
Helped clients navigate banking services, including loans, accounts, and
digital banking solutions.
Ensured customer satisfaction by providing timely solutions and
escalating complex issues when necessary.
EDUCATION
B.Sc. Economics
Elizade University - Ondo, Nigeria | 2013 - 2017
CERTIFICATIONS
HIPAA Training Completion – July 2024
Insurance Follow-up Training for US Healthcare – March 2023
Experiential Learning in Employability and Entrepreneurship – April 2017
Data Processing Certificate – May 2012
TECHNICAL TOOLS
Creative Tools: Canva, Adobe Photoshop,
Data & Security: Salesforce, Excel, SPSS, SQL (basic)
Communication Tools: Slack, Microsoft Teams, Google Meet
REFERENCES
Available upon request.
