Faith Eyo

I am a dynamic and results-driven professional with a Bachelor’s degree in Economics and a diverse career spanning customer service, training, quality assurance, sales, operations, and production management. Over the years, I have excelled in both leadership and frontline roles, building a solid track record of delivering exceptional results in fast-paced and competitive environments.

My expertise covers the full spectrum of operational and customer service excellence from managing large volumes of inbound and outbound calls, delivering effective training programs, and supervising quality assurance processes, to driving sales growth, managing projects, and optimizing workflows for efficiency. In my current role as a Training and Quality Supervisor at Citizens Disability, I design and deliver training sessions, monitor agent performance, and implement targeted coaching strategies to boost both quality and productivity. My ability to translate data-driven insights into actionable improvements ensures that teams consistently meet and exceed benchmarks.

In previous roles, I have demonstrated strong commercial acumen and relationship-building skills, exceeding sales targets as a Manager/Sales Representative, maintaining high service standards in banking customer care roles, and improving operational processes as a Production Officer. My background also includes corporate services, accounting support, and marketing, giving me a well-rounded business perspective.

I am highly skilled in data collection and analysis, customer relationship management, active listening, team leadership, and communication. My technical capabilities include proficiency in Microsoft Office Suite, management information systems, and risk analysis. I am also adept at creating training content, standard operating procedures, and strategic plans that align team performance with business objectives.

What sets me apart is my adaptability and my ability to engage and motivate teams while maintaining a focus on the customer experience. Whether guiding new hires through their onboarding journey, resolving complex customer issues, or collaborating with senior leadership to implement process improvements, I bring energy, professionalism, and a solution oriented mindset.

I am passionate about continuous learning and committed to driving excellence in every role I take on. My career reflects a dedication to achieving measurable results, fostering a culture of accountability, and delivering outstanding value to both organizations and customers.