Faith Esther

Contact- Faith Esther www.linkedin.com/in/virtualassistant-a90648b2 (LinkedIn) Virtual Assistant // Customer Support Specialist // Sales Expert // Appointment Setter Help Business Grow Remotely Nairobi County, Kenya Top Skills Summary Appointment Setting Sales Management Residential Real Estate Languages Swahili (Full Professional) English Certifications Customer Care Skills and Telephone Etiquette With over 2years of experience, I have thrived in diverse work environments, delivering exceptional Sales, Lead Generation and Customer Support. I quickly adapted to the challenges and opportunities of remote work, mastering the essentials of customer service. Since then, I have transitioned into a successful freelance career, My remote work experience has equipped me with the skills to effectively leverage technology for seamless communication, and maintain high productivity and performance levels. As your Virtual Specialist, I am not just a support function; I am your proactive partner in success. Let's embark on a journey to redefine efficiency, enhance your online presence, and unleash the full potential of your business. Experience HOLIDAY HOMES Appointment Setter / Cold Caller January 2024 - March 2025 (1 year 3 months) United States / Dubai Provided exceptional Sales and customer support for service across multiple channels, including phone, email, and chat. Call prospective clients using a list of phone numbers provided to you. Accept calls from prospective clients as they arise. Field basic questions and concerns about the products and services we offer. Schedule a consultation between the prospective client and a Sales Representative. Page 1 of 3 Keep a detailed log of calls, including those which were not answered. Attempt to contact prospective clients who you have been unable to contact. Inform the Manager of recurrent product-related complaints that warrant addressing. Cold calling clients who may be interested in our listings Commercial or Residential Apartment. Efficiently resolved, inquiries, and complaints, ensuring customer satisfaction. Proactively identified and addressed customer pain points to enhance the overall customer experience. Accurately documented customer interactions and resolved issues. Collaborated with cross-functional teams to resolve complex customer problems and improve product offerings. Utilized CRM and help desk software to manage customer interactions and track performance metrics. ONLYOFFICE Sales Manager /Lead Generation Manager January 2023 - December 2023 (1 year) Armenia Identifying and researching potential leads through various channels, including social media, databases, and networking events. Initiating contact with leads via cold calls, emails, and social media to introduce the company's products or services. Lead Generation. Coordinating and setting up meetings between qualified leads and senior sales representative Engaging with leads who have shown interest but have not yet committed, ensuring consistent communication. Page 2 of 3 Working closely with marketing and sales teams to align strategies and share insights about lead responses and market trends. Providing regular updates on outreach efforts, lead status, and performance metrics to management. Gathering feedback from leads about their needs and experiences to help refine the sales approach. Education Kenya Institute of Management Certificate , Business Administration and Management, General · (2012 - 2015) Kenya Institute of Management Higher Diploma in public Relation Management, Public Relations, Office Management · (2013 - 2015) Page 3 of 3