Faith Esther

Faith Watulo SUMMARY Detail-oriented Executive & Medical Virtual Assistant with 2 years of experience in EMR/EHR management, appointment scheduling, and patient communication. Proven track record in optimizing administrative operations, enhancing patient access, and reducing no-show rates through effective appointment confirmation systems. Seeking to leverage skills in high-volume scheduling, insurance verification, and workflow optimization in a dynamic healthcare setting. WORK EXPERIENCE Hide Away Medical Clinic Medical Virtual Assistant United States / Dubai / Europe (Remote) Jan 2025 – Dec 2025 • Manage high-volume EMR records, ensuring 100% data integrity and compliance with clinic protocols. • Verify patient insurance eligibility and coordinate pre-authorizations, reducing billing delays and improving claim approval rates. • Handle multi-channel call management and update patient demographics for seamless scheduling and rescheduling via EMR. • Implement an appointment confirmation system and triage urgent patient concerns, effectively reducing no-show rates and prioritizing clinical outreach. Zenith Wellness Partners United Kingdom (Remote) Remote Patient Care Coordinator Jan 2024 - Dec 2024 • Coordinated as the primary liaison among caregivers, clients, and medical stakeholders to facilitate effective communication on personalized care plans. • Maintained meticulous documentation of client records and progress notes, ensuring adherence to UK regulatory requirements for home care services. • Assisted with billing processes, including invoice generation and payment tracking, which improved organizational financial efficiency. • Monitored care delivery standards by gathering and analyzing feedback from clients and caregivers to identify and implement service improvements. EDUCATION Management University of Africa Bachelor of Science, Business Administration and Management Kenya 2019 Kenya Institute of Management Higher Diploma, Public Relation Management & Office Management Kenya 2015 CERTIfICATIONS Customer Service Management and Telephone Etiquette, Allison Online HIPAA Awareness for Virtual Assistants Certified Sales Professional Training, Call Center Academy 2024 Ongoing/In-practice SKILLS EHR/EMR Management • Patient Charting • Clinical Documentation Support • High-Volume Scheduling • Call Triage • Recall & Survey Outreach • Insurance & Benefits Verification • Pre-Authorizations • Workflow Optimization • HIPAA Awareness • Data Integrity • Secure File Handling • Medical Confidentiality • CRM Systems • Payer Portals • Microsoft Office Suite • Google Workspace • Zoom • Email Management • Advanced Spreadsheet Management • Secure Data Entry • Cloud Storage Organization • Skills: EMR/EHR Proficiency