Faith Ene Joseph

Joseph Faith Ene Location: Abuja, Nigeria Professional Experience Customer Support Representative Herritoniemi Hospital – 2024 - Handled patient inquiries, appointment scheduling, and EHR documentation. - Supported hospital teams with advanced CRM tools to ensure smooth service delivery. - Resolved customer issues promptly, ensuring high satisfaction levels. Virtual Assistant / Customer Service Specialist Freelance - - Provided administrative and client support including email management, scheduling, and data entry. - Assisted international clients with Airbnb hosting, customer care, and lead generation. - Managed CRM systems to track customer interactions and ensure timely follow-up. Intern – Medical Support / Administrative Assistant University of Abuja Teaching Hospital - - Assisted with patient triage, data entry, and hospital administrative tasks. - Supported doctors and nurses with documentation and scheduling. Education Bachelor of Science, Biology University of Abuja – 2022