Faith Ene Joseph

I am Faith, an experienced Virtual Assistant and Customer Care Specialist with a proven track record of helping businesses grow by combining people skills, technical tools, and sales expertise. With over 4 years of hands-on experience, I have mastered how to keep operations smooth, customers happy, and pipelines full of new opportunities.

At Malik and Brothers I supported clients daily through fast, empathetic customer care, resolving issues, answering questions, and providing practical solutions using advanced CRM systems and communication tools. I became the go-to person for troubleshooting, ensuring clients not only had their problems solved but also felt supported every step of the way.

As a Virtual Assistant I have handled everything from email and calendar management to document preparation, scheduling, and research. Using tools like Zoho CRM, Microsoft Office Suite, Google Workspace, and Slack, I streamlined workflows, reduced response times, and ensured executives could focus on strategy while I managed the details behind the scenes.

In Sales and Lead Generation I took a proactive role in bringing customers on board. Through cold calling, tailored follow-ups, and relationship-building, I helped Malik and Brothers expand its customer base significantly. My ability to understand client needs and present solutions made me instrumental in hitting and exceeding sales targets.

I also have hands-on experience with Airbnb customer support where I managed guest communications, resolved booking issues, and ensured smooth check-in and check-out experiences. By using the Airbnb platform tools effectively, I handled inquiries quickly, improved guest satisfaction, and contributed to positive reviews that boosted company reputation.

What sets me apart is my ability to blend technology and communication. Whether it is using CRMs to track leads, responding to support tickets, or drafting professional client communications, I ensure accuracy, efficiency, and a personal touch.

I am confident in my ability to deliver results. A trial will prove that I am not only good at what I do but also a valuable asset who will bring growth, structure, and customer satisfaction to any team I support.