Faith Dieo Jimoh

FAITH DIEO JIMOH Lagos Crescent, Garki 2, Abuja--www.linkedin.com/in/faith-dieo OBJECTIVE To deliver exceptional service and support to customers, ensuring their satisfaction and fostering long-term relationships. I aim to utilize my strong interpersonal skills and problem-solving abilities to effectively address customer concerns and provide timely resolutions. PROFESSIONAL SUMMARY         Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care. Reliable call center professional with experience in handling high call volumes with accuracy for optimum productivity. Offers outstanding problem-solving and rapport-building skills to seek timely solutions to customer problems. Dependable team player committed to improving call metric standards. Focused on improving call center times and quality of service with a data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good record-keeping and report writing abilities. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. EDUCATION SSCE | Community Secondary School Abuja 2010 – 2013 SSCE and NSSCE Certificate EXPERIENCE Customer Service Representative | Outsource Global Technologies LTD APRIL, 6 2021 – TILL DATE ● Achieved daily performance targets, aiding department progression towards sales goals. ● Recommended call routing strategies, reducing average on-hold times. ● Used outstanding problem-solving and communication skills to appease dissatisfied customers. ● Attended regular product training to enhance customer advice. ● Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. ● Increased client retention by building instant rapport and establishing customer trust. ● Improved call metric standards to exceed performance KPI targets. ● Established follow-up call systems to effectively resolve complaints and maintain customer loyalty. ● Maintained accurate knowledge of current services to provide informative customer advice. ● Acted as the first point of contact for customer issues and queries. ● Recorded customer information and interactions. ● Promoted current services and offers using expert product knowledge. ● Answered customer enquiries with excellent customer service skills. ● Handled high call volumes with accuracy and efficiency for optimum productivity. ● Maintained accurate records to simplify information flow between customer service and account management teams. ● Smoothened customer on-boarding experience, providing superior level of customer care. Personal Assistant | LITACOIF Ventures November 2013 - August 2016 2  Handled communication with clients, prospects, and team members via phone, email, or other channels.  Kept track of appointments, meetings, and deadlines related to sales activities.  Conducted market research, competitor analysis, and gathering information to support sales efforts.  Maintained customer relationship management (CRM) systems and updating sales records.  Assisted with paperwork, preparing reports, and organizing sales-related documents.  Helped to plan and organize sales events.  Made travel arrangements for sales representatives or executives as needed.  Followed up with clients or leads to ensure customer satisfaction and support the sales process. SKILLS Good composure and pleasant personality ❖ Excellent negotiation and follow up ability ❖ Excellent conflict resolution skills ❖ REFEREES Available upon request 3 Good composure and pleasant personality ❖ Excellent customer service skills ❖ ❖