Fadia Vidian

RESUME FADIA VIDIAN OBJECTIVE APPLYING FOR VIRTUAL ASSISTANT JOB - Highly diversified and skilled office administrator, administrative assistant, office manager, and customer service professional. Skilled in working remotely to provide services to clients. Interested in applying personal experience in overcoming medical issues, empathy, and motivated to apply diverse skills in challenging situations. Able to work independently and as a cooperative and productive team member. - EXPERIENCE Malaysia SKILLS  Customer service oriented  Problem resolution  Correspondence  Attention to detail  Team work  Dedicated and highly committed  Motivated and ambitious  Leadership  Pleasant personality with ability to work independently EDUCATION BACHELOR DEGREE IN BUSINESS ADMINISTRATION 3.35 / 4.00 City University College of Science and Technology / 2015 - 2017 DIPLOMA IN LINGUISTIC 3.50 / 4.00 City University College of Science and Technology / 2012 - 2015 TEAM LEADER / TRANSCRIPTION / VOICE RECOGNITION - Remotely work Prosessor.AI / May 2019 – present Transcription Transcribing and creating written versions of audio and video recordings, meetings, and conversations. Listen to dictated recordings and transcribe the information or data into correspondence, reports and other documents. Usually use a headset and stop the recording as they go to enter information into a word processing program. Transcribers review drafts prepared by speech recognition software, ensuring that it’s correct and complete, and making any edits for accuracy and consistency in style. Transcriptionists proofread and edit the content to make sure that the text is readable and there are no grammar errors. A key part of this job is to spot any inaccuracies and errors, and to add in missing information within the final report. Transcribers check that every aspect of the document is correct, particularly if they’re in a medical or legal setting, as discrepancies can have a negative impact. Once the work is complete, transcribers send it to the client for their review. If they have any edits, transcribers will carry out the additional work for final approval. Provided interpretation and transcription services as needed by corporate clients. Speech / Voice Recognition Voice or speaker recognition is the ability of a machine or program to receive and interpret dictation or to understand and carry out spoken commands. Voice recognition systems enable consumers to interact with technology simply by speaking to it, enabling hands-free requests, reminders and other simple tasks. Voice recognition software technology works by recording a voice sample of a person’s speech and digitizing it to create a unique voice print or template. Each spoken word is broken up into discrete segments which comprise several tones. These tones can be digitized and are captured to create a speaker’s unique voice template. Variation in this movement causes changes in the pace, manner and pronunciation of a person’s voice, which include the person’s accent, tone, pitch, pace of talking. COMPUTER LITERACY VIRTUAL ASSISTANT - Remotely work Instant Assist Global Solutions / October 2018 - October 2020            Microsoft Word Microsoft Excel Microsoft Office Document Translation CAT Tools Workbench Data Hub Loft 1.0 and Loft 2.0 Praat EzdiCloud ExpressScribe Virtual assistant using Skype, phone and email correspondence to communicate and provide deliverables. Apply expertise in Microsoft Office application to create Word document, built spreadsheets prepare PowerPoint and create Publisher documents for clients. Perform billing bookkeeping, accounting by utilizing skill with various billing platforms and accounting software. Maintain spreadsheets and database through data entry, data processing and using software’s applications to create documents. Research information to deliver content to clients. Provide transcription services for clients. Manage several email accounts on a daily basis, ensuring excellent customer care for clients. Write blog content, social media content, emails, articles, manual keeping, and the client’s company culture in mind. PROOF-READER / TRANSCRIBER – Remotely work Sigma Technologies / March 2017 – March 2018 Proofreading Responsible for detecting and correcting errors in written documents. Checking written text for misspellings and inaccuracies prior to publishing. To find and correct mistakes; they read through typescripts to detect and highlight typographical or grammatical error. Their role also involves making corrections on written text using special marks which are standard and recognized in the printing and publishing industry. Make copies of proofs which are given to editors, authors, and others for revision. Proofreaders usually mark corrections by editors or authors on a master set of proofs which are returned to typesetters for correction. After correction by typesetters, proofreaders check typeset proof against reviewed copies one final time. Proofreaders, as part of their duties, perform copyediting functions – depending on the project – they may be required to reword or rewrite a text. Proofreaders maintain up-to-date knowledge of new terminologies, as well as changes in language standards. PROOF-READER / TRANSLATOR – Remotely work Mabmedia / January 2015 - January 2017 Translation Reads through or listens to material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning. Ensure translated content conveys original meaning and tone Proofread translated texts for grammar, spelling and punctuation accuracy Consults with subject matter experts and other colleagues in order to understand specialised concepts and translate them appropriately. Refers to online translation tools for additional assistance with translation Provides clients with quotes based on project length and level of complexity Follows up with clients to ensure satisfaction and understanding Uses highly specialised translation software to encourage efficiency and consistency Translates a variety of documents including literary, legal, research, technical, scientific, educational, and commercial materials Refer to reference materials such as dictionaries, encyclopedias, and computerized terminology banks as needed to ensure translation accuracy. Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors. Compile information about the content and context of information to be translated, as well as details of the groups for whom translation or interpretation is being performed. CUSTOMER SERVICE – full time job Etisalat / January 2007 - January 2012 Manage large amounts of incoming phone calls Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Strong phone contact handling skills and active listening Excellent communication and presentation skills