Fabian Valverde

F a b i a n Va l v e r d e Cartago, Costa Rica • - •-Strategic planning | Customer Relationship Management | Project Management Dynamic and results-oriented IT Project Coordinator and CRM Specialist with extensive experience in driving project success, optimizing customer engagement, and delivering cloud-based solutions. Expertise in CRM systems, SaaS, IT operations, and stakeholder management, with a strong ability to lead cross-functional teams and implement datadriven strategies. Proven track record in enhancing operational efficiency, improving customer satisfaction, and executing complex IT projects from inception to completion. Skilled in leveraging cloud technologies and analytics to create scalable, cost-effective solutions that drive business growth and customer value. Experience JUNE 2023 – DECEMBER 2024 Kaiser Permanente | Specialist Project Management - IT Ops • Managed cross-functional communication to ensure operational success and timely delivery of IT projects. • Conducted operational reviews and status meetings to track performance and maintain stakeholder engagement. • Utilized CRM tools to track customer feedback, update records, and maintain actionable insights. • Analyzed performance metrics to generate reports on team productivity and customer engagement. NOVEMBER 2022 – JUNE 2023 Accenture | Cloud Solution Assessment Specialist - Microsoft • • Led Azure Solution Assessments for U.S.-based clients mid-market clients, focusing on optimizing cloud solutions. Delivered comprehensive client presentations and workshops on cloud strategies and implementations. • Partnered with service teams to align technology initiatives with customer growth objectives. • Recommended tailored cloud solutions, driving value realization and satisfaction. JANUARY 2022 – SEPTEMBER 2022 DXC Technology | Delivery Architect • • • • Directed project delivery for multiple enterprise accounts, ensuring alignment with SLAs and client expectations. Coordinated cross-functional teams using Agile methodologies to address client challenges and optimize solutions. Conducted operational reviews and status meetings to track performance and maintain stakeholder engagement. Enhanced client experience by implementing tailored solutions based on business use case. FEBRUARY 2020 – SEPTEMBER 2022 DXC Technology | Solution Architect • Led requirements gathering and solution design for diverse enterprise customers, ensuring seamless implementation. • Collaborated with client team and external stakeholders to document architectural system requirements. • Conducted requirements analysis, engaging technical teams to develop cost-effective solutions. • Provided governance and oversight for security operations, change management, and SLA compliance. • Developed and presented data-driven insights to enhance customer satisfaction and promote solution adoption. FEBRUARY 2018 – FEBRUARY 2020 VMWare | SaaS Onboarding Specialist / Level 2 Support - Workspace ONE • Managed SaaS onboarding for enterprise clients, ensuring seamless deployment and adoption. • Resolved technical challenges, improving retention and customer satisfaction. • Delivered training programs to enhance platform utilization and value realization. • Coordinated onboarding and training sessions for internal teams, ensuring smooth transition. Skills • Communication Skills • Stakeholder management • Detail-Oriented • Project planning • Tech-Savvy • Change management. • Customer relationship management • Problem-solving aptitude • Team leadership and collaboration • Technical Support & Client Training Education MICROSOFT Azure Data Fundamentals DP-900, June 2023 Azure Fundamentals AZ-900, September 2022 Microsoft 365 Foundations, September 2022 CERTIPROF Business Intelligence Foundation Professional Certification, March 2023 HR CONSULTORES Scrum Master Certification, March 2023 – December 2023 PROJECT MANAGEMENT INSTITUTE Kickoff Certification, January 2023 ORACLE UNIVERSITY Oracle Certified Foundations, February 2022 AVETA BUSINESS Six Sigma White Belt Certification, June 2020 Language Spanish Native Language English fluent (speaking, reading, writing