Dynamic and results-oriented IT Project Coordinator and CRM Specialist with extensive experience in driving project success, optimizing customer engagement, and delivering cloud-based solutions. Expertise in CRM systems, SaaS, IT operations, and stakeholder management, with a strong ability to lead cross-functional teams and implement data-driven strategies. Proven track record in enhancing operational efficiency, improving customer satisfaction, and executing complex IT projects from inception to completion. Skilled in leveraging cloud technologies and analytics to create scalable, cost-effective solutions that drive business growth and customer value.