Fabian Olesen

Fabian Olesen ”The operations leader who empowers teams to deliver their best work.” 🔗 📞 Danish, EU work rights. Available globally as a contractor. LinkedIn: linkedin.com/in/fabian-olesen- Phone: - ✉️ Email:- PROFESSIONAL SUMMARY I build operational systems that turn chaos into scalable growth. Multilingual operations leader with a proven track record of designing scalable systems, optimizing workflows, and leading high-performance remote teams. Skilled in capacity planning, performance reporting, onboarding, and process automation. Certified Lean Six Sigma Yellow Belt pursuing Green Belt, passionate about empowering teams, reducing operational friction, and aligning systems with business goals for efficient, profitable growth. SKILLS • • • • • • • • • Operational Systems & Workflow Design (ClickUp, SOPs, automations) Capacity Planning & Resource Forecasting Performance Dashboards & KPI Reporting Team Leadership & Onboarding Program Development Cross-Functional Communication & Alignment Process Optimization & Continuous Improvement Customer Success & Client Retention Strategies CRM & Ticketing Systems (Microsoft Dynamics 365, Zendesk, Oracle CX) Technical Automation & Backend Infrastructure (PHP, Python) CAREER HIGHLIGHTS • Raised Danish KPI scores from 8.5 to 9.4 by designing and executing targeted coaching strategies, improving customer satisfaction and team morale. • Scaled nodeVPS from 0 to 3,500+ active clients in two years with 99.998% uptime, automating infrastructure to reduce setup times by 60% and support tickets by 35%. • Maintained SLA compliance during ISP outages by proactively implementing triage workflows, preserving client trust and minimizing operational downtime. • Led recruitment, training, and performance evaluations for multi-country teams, reducing turnover and improving agent performance. • Resolved complex escalations through proactive resource reallocation and real-time coaching, maintaining team morale during high-pressure periods. • Demonstrated strategic insight by anticipating workflow bottlenecks and implementing scalable processes, improving team productivity. CORE COMPETENCIES Operations Strategy | Capacity & Utilization Planning | Agency & Project Operations | Workflow Automation | Team Enablement | Performance Measurement | Remote Team Leadership | SLA & KPI Management | Process Redesign | Cross-Functional Communication | Data-Driven Decision Making LANGUAGES Danish (native), English (fluent), Swedish (conversational) CERTIFICATIONS Lean Six Sigma Yellow Belt | Teleperformance (2021) – Process Improvement, KPI Optimization, Workflow Design Lean Six Sigma Green Belt (in progress) – Advanced Process Analysis, Statistical Quality Control RECOMMENDATIONS Read detailed recommendations from managers and colleagues on my LinkedIn profile: linkedin.com/in/fabian-olesen- These testimonials highlight my leadership, process optimization, and ability to build high-performing teams in both corporate and startup environments. WORK HISTORY GNY.io — Data Architect / Technical Process Owner (Remote, Fixed-Term Contract) July 2023 – July 2024 • Joined on a fixed-term basis to stabilize and scale operations during a critical growth phase. • Designed and improved operational systems, documenting workflows, SOPs, and automations aligned with business strategy. • Implemented monitoring and performance reporting tools to drive visibility into uptime, capacity utilization, and efficiency. • Developed internal process improvements and technical documentation to optimize delivery. • Collaborated closely with distributed technical teams and leadership to align technical direction with business goals. • Provided data-driven insights for capacity planning and resource allocation. TelePerformance (Athens) — Agent / Supervisor / Senior Supervisor, Lenovo Premium Support (Remote) November 2019 – July 2023 Led Lenovo Premium Care support teams across Denmark, Sweden, Norway, Finland, Portugal, Spain, France, and Israel. Managed ~15 agents, scaling up to 30 during recruitment periods. Coordinated regional escalations, KPI reporting, training, and workflow efficiency improvements. • Led multi-country customer success teams (15–30 agents) across EMEA markets, driving performance through structured coaching, onboarding programs, and workflow improvements. • Raised Danish KPI from 8.5 to 9.4 via targeted coaching and real-time performance tracking. • Developed and implemented triage strategies for SLA compliance during service outages, reallocating resources to maintain operational stability. • Streamlined training processes, reducing new hire ramp-up time and improving agent readiness. • Produced detailed KPI reports to inform leadership decisions and guide continuous improvement. nodeVPS — Self-Employed (Remote) May 2016 – March 2019 Scaled hosting operations from 0 to over 3,500 active VPS clients within two years, establishing nodeVPS as a trusted provider in a competitive market. • Built scalable hosting operations, growing to 3,500+ active VPS clients with 99.998% uptime. • Automated infrastructure provisioning, reducing setup times by 60% and support tickets by 35%. • Created performance dashboards to monitor resource utilization and optimize operating costs by 25%. • Led all operational, technical, and client-facing functions, ensuring high customer satisfaction ratings (4.7/5 average). • Sold the business in 2019, completing a successful entrepreneurial cycle. DFDS Seaways A/S (Copenhagen / Bergen) — Team Coordinator Assistant / Waiter October 2006 – May 2017 • Trained 120+ staff, reducing ramp-up time by 30% with standardized onboarding. • Coordinated daily operations for teams of 15+ staff, maintaining guest satisfaction scores over 95% on ships serving 1,000 passengers. SETUP Fully equipped for reliable remote leadership: High-speed fiber + Starlink redundancy, 6-hour UPS backup, quiet workspace — ensuring consistent availability for distributed team coordination.