Fabian Olesen

I’m Fabian Olesen, a multilingual operations leader with a proven track record of designing scalable systems, optimizing workflows, and leading high-performance remote teams across Europe, the Middle East, and beyond. Over the past decade, I’ve transformed chaotic, inefficient processes into structured operations that empower teams to exceed KPIs and deliver outstanding customer experiences.

My career spans roles in startups, technical environments, and large-scale support operations. At nodeVPS, I founded and scaled hosting operations from zero to 3,500+ active VPS clients in just two years, achieving 99.998% uptime and reducing setup times by 60% through automation. At Teleperformance, I led multi-country support teams of up to 30 agents across 8 EMEA markets, improving KPIs from 8.5 to 9.4 through targeted coaching and workflow optimization. Most recently, as Data Architect and Technical Process Owner at GNY.io, I stabilized and scaled operations by designing SOPs, implementing automations, and providing data-driven insights to improve capacity planning.

My core skills include operational systems and workflow design (ClickUp, SOPs, automations), capacity planning and resource forecasting, performance dashboards and KPI reporting, team leadership, onboarding program development, and continuous improvement. I excel at cross-functional communication, aligning distributed teams around shared goals, and resolving complex escalations with calm, strategic insight.

I’m a Certified Lean Six Sigma Yellow Belt currently pursuing Green Belt certification, reflecting my commitment to continuous improvement and process excellence. I’m passionate about empowering teams to do their best work, reducing operational friction, and aligning systems with business goals for sustainable, profitable growth.

Technically, I’m experienced with CRM and ticketing systems like Microsoft Dynamics 365, Zendesk, and Oracle CX, and I have hands-on automation skills with PHP and Python. I’m fully equipped for reliable remote leadership, with high-speed fiber, Starlink redundancy, and a 6-hour UPS backup, ensuring consistent availability for distributed teams.

If you’re looking for an experienced operations professional who can build scalable systems, optimize team performance, and deliver measurable results, I’d love to discuss how I can contribute to your organization’s success.