Ezinne Vivian Ezechukwu

EZECHUKWU VIVIAN EZINNE Customer Service | Telesales | Translation (French/English)- - Lagos, Nigeria www.linkedin.com/in/ezinnevivianezechukwu PROFESSIONAL SUMMARY Bilingual (French & English) Customer Service Professional with over five years of experience in customer service, telesales, and business development with an excellent and demonstrated expertise in effective communication, customer success, and business development. I possess strong communication skills, both verbal and written. I am adept at handling high call volumes, resolving customer issues with empathy and efficiency that fosters long-term relationships, and promoting products or services to meet and exceed sales targets. Known for my ability to work collaboratively within teams and maintain a positive, customer-first approach and remain committed to continuous professional development and am passionate about providing high-quality service to enhance customer experience and business growth. WORK HISTORY French Sales Agent / Interpreter, Nahyel Concept Store Facilitated communication between French-speaking merchants and Englishspeaking clients using empathy and active listening, enhancing engagement and driving sales. Supported sales strategy and ensured transaction accuracy through teamwork and leadership, achieving higher sales than previous event editions. Resolved customer issues promptly in a fast-paced setting by applying problemsolving and communication skills, ensuring smooth shopping experiences and customer satisfaction. 07/2023 – 07/2025 Customer Service Representative, Vovida Communications Delivered high-quality customer service and technical support for Lagos International Airport kiosk systems through exhibiting strong communication skills, patience, and a customer-focused mindset. Collaborated with cross-functional teams through teamwork, training, and proactive communication to resolve issues and enhance overall service delivery. Addressed client concerns efficiently by actively listening, solving problems, and demonstrating empathy, resulting in a 95% customer satisfaction rating. 11/2020 – 09/2023 Lagos, Nigeria French Sales Representative, Egsina Lagos Facilitated communication between French-speaking merchants and Englishspeaking clients using empathy and active listening, enhancing engagement and driving sales. Supported sales strategy and ensured transaction accuracy through teamwork and leadership, achieving higher sales than previous event editions. Resolved customer issues promptly in a fast-paced setting by applying problemsolving and communication skills, ensuring smooth shopping experiences and customer satisfaction. 11/2022 – 11/2022 Ikoyi, Nigeria • • • • • • • • • Customer Care Representative, Outcess Conducted cold calls to prospective clients, nurtured relationships, managed expectations, and provided constructive feedback to support continuous service improvement. Implemented a targeted growth strategy through outbound sales efforts, resulting in an 8% expansion of the client base compared to the previous business year. Delivered proactive customer support and product recommendations during telesales campaigns, collaborating with the team to guide clients toward optimal service choices boosting customer satisfaction by 15%. 09/2017 – 12/2017 Lagos, Nigeria • • • Volunteering, PH City Women Run Supported event logistics by assisting with registration, kit distribution, water stations, and crowd control, ensuring a smooth and well-organised race day experience. Provided real-time guidance and basic support to participants using strong communication, teamwork, and problem-solving skills to enhance safety and satisfaction. Engaged with runners and spectators to foster a positive event atmosphere, and relayed participant feedback to coordinators to support continuous improvement. • 03/2025 – 03/2025 Port Harcourt, Nigeria • • EDUCATION Bachelor of Arts/Education (B.A.Ed.): French Education, University of Lagos 2013 – 2018 Akoka, Lagos, Nigeria WORK SKILLS & CORE COMPETENCIES Customer Success Customer Support Sales & Business Development Inbound & Outband Sale Support Translation (French) Calendar Management Active Listening Social Media Marketing/Sales Lead Generation Volunteering Customer Relationship Management Time Management/Problem Solving Objection Handling MS Office Suite Upselling Critical Thinking Problem Solving Empathy Negotiation Cold Calling PROFESSIONAL TRAINING & CERTIFICATIONS McKinsey Forward Programme, In view 2025 ALX Virtual Assistance Training 2024 Soft-Skills Training, Jobberman. 2021 Diplômes des études en Langue Française (DELF B1) 2016 Computer ICT Training 2013