EZINNE STEPHANIE EZE-
SUMMARY:
I am a customer service professional with 5+ years of experience in call center operations, client
relations, and problem resolution. Adept at handling high-volume inquiries, troubleshooting customer concerns, and implementing customer retention strategies that drive satisfaction and revenue
growth. I'm skilled in using Microsoft Suites, Google Suites, Hubspot, Zendesk, Intercom,
Salesforce CRMs, with a strong ability to manage sensitive information, multitask and remain
adaptable in fast-paced environments.
CORE SKILLS:
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Effective communication and customer service
Interpersonal skills and retention strategies
Proficient in Microsoft office and Google tools
Strong problem-solving and conflict resolution skills
Ability to multitask and time management
Ability to apply business acumen in customer interactions to proactively identify opportunities to grow business.
Problem solving and crisis management
Administrative and organizational skills
Expertise in handling sensitive information with confidentiality
Adaptability and fast learning in dynamic environment
Tech savviness
Very resilient to learn continuously in a startup
Goal-oriented and attention to details skills
Proficiency in Hubspot, Zendesk, Intecom, Gorgio, Salesforce and communication tools
PROFESSIONAL EXPERIENCES:
Kitches Foods
2023 - 2024
Customer Service & Sales Support
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Handled 700+ Chats Monthly: Responded to high volume customer inquiries and resolved customer issues via chat and calls timely and in a professional manner.
Processed 1000+ Orders Monthly: Accurately took and processed orders and coordinated
delivery.
Achieved Delivery Success Rate: Ensured seamless coordination of delivery, resolving
late delivery issues and achieving a 90% delivery success rate.
EZINNE STEPHANIE EZE-
Fashberg Clothing
2022 - 2023
Customer Service & Sales Support
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Processed 500+ Customer Transaction Monthly: Efficiently processed large customer
transactions, returns and exchanges ensuring seamless and timely resolutions.
Maintained 95% Accuracy rate: Accurately recorded customer interactions, issues, and
resolutions ensuring updated and organized customer records.
90% First Call Resolution Rate: Resolved customers issues on first call by 90% reducing
the need for follow-up calls and improving customer satisfaction.
TOOLS: Salesforce CRM | Hubspot | Intercom | Zendesk | G-suites | Microsoft-suites | Slack |
Trello | Monday
EDUCATION:
Rome Business School
2023
Diploma in Business Management
Digital Witch IT Support Academy
2024
Certificate of Completion in IT Support | Real Estate | Sales | Virtual Assistance
Digital Hospitality Hub
2024
Certificate of Completion in Fundamentals of Short-term Rental Management
Skills: Property Management | Airbnb co-hosting | Arbitrage property sourcing | Lead generation
HOBBIES:
Hiking | Climbing | Dancing | Surfing the internet
REFERENCE:
Available upon request.
