Ezinne Stephanie Eze

Are you always running a campaign to generate new customer or client leads but struggle with customer retention or building strong rapport with them?

Do you also feel overwhelmed and struggling to meet up with customers' growing demand leaving your customers angry and unsatisfied ?

You may offer the best product and services and still lose your customers because of poor customers services.

This is where I come in.

I'm a versatile customer service representative with a proven track record of delivering top-notch support across diverse industries. With exceptional interpersonal skills, I build strong rapport with customers, resolving issues efficiently through multiple channels, including phone, email, live chat, in-app support, and social media platforms.

As a customer support specialist, I'm not just focused on resolving the customer's inquiries, my approach centers around creating positive experiences through proactive customer engagements. This involves anticipating needs, addressing concerns, before they escalate, and fostering a positive customer experience to contribute to customer loyalty and ultimately, business growth.

My Skills include and are not limited to:

✅ Customer Service & Support

✅ Live Chat Support

✅ Customer Relationship Management (CRM)

✅ Property management

✅ Airbnb Co-hosting

✅ Listing optimization

✅ Revenue pricing adjustment

✅ Prompt guest communications

✅ Building Rapport with Customers

✅ Conflict Resolution

✅ Effective and Fluent Communication

✅ Active Listening

✅ Empathy

✅ Emotional Intelligence

✅ Interpersonal Skills

✅ Time Management

✅ Organization

✅ Adaptability

✅ Professionalism

I'm proficient in using various work tools such as:

✅ Hubspot

✅ Intercom

✅ Zendesk

✅ Intercom

✅ Freshdesk

✅ Trello

✅ Salesforce CRM

✅ Airbnb

✅ Booking.com

✅ VRBO

✅ RMS

✅ Guesty

✅ Pricelab

✅ Zillow

✅ Monday.com

✅ Microsoft Team

✅ Slack

✅ Click Up

✅ Facebook

✅ Instagram

✅ WhatsApp

✅ Zoho

✅ Meta business suite

If you’re ready to transform your customer complaints from a challenge into a competitive advantage, let’s work together.