Ezinne Awambu

AWAMBU EZINNE JANE Enugu State, Nigeria PROFESSIONAL SUMMARY Versatile and detail-oriented Virtual Assistant and Customer Support Professional with five years of experience providing top-tier administrative support, email management, project coordination, and customer service. Proficient in CRM tools, lead generation, appointment scheduling, and telemarketing, with a proven track record of optimizing workflows and enhancing customer satisfaction. Adept at handling high-volume tasks efficiently while ensuring seamless communication and operational excellence. Seeking a dynamic role where I can leverage my skills to enhance client satisfaction and operational efficiency. KEY SKILLS Virtual Assistance Customer Service & Client Relations Administrative Support & Task Management Email Management & Calendar Coordination Data Entry & Documentation CRM Software Proficiency (HubSpot, Salesforce, Zendesk) Lead Generation & Telemarketing Experience with online collaboration tools (Slack, Trello, Google Workspace) Strong Communication & Interpersonal Skills Problem-Solving & Conflict Resolution Adaptable & Quick Learner PROFESSIONAL EXPERIENCE Appointment Setter LeadGenius AI | March 2025 – Present Scheduled 10–15 qualified appointments weekly with high-intent leads in marketing, consulting, and health sectors using Apollo.io and Google Voice. Increased call-to-demo conversion by 22% by aligning messaging with customer pain points and leveraging lead intelligence. Collaborated cross-functionally with Sales and Product teams to refine outreach scripts based on real-time user feedback. Tracked outreach metrics and lead engagement patterns in Salesforce to optimize targeting and follow-ups. Customer Service Representative Explore & Learn Limited | Feb 2022 – Dec 2024 Managed customer inquiries and complaints, achieving a 95% resolution rate and improving overall customer satisfaction. Streamlined appointment scheduling and calendar management, reducing booking errors by 30% and enhancing operational efficiency. Implemented a CRM system to track and follow up on customer interactions, resulting in a 20% increase in customer retention. Resolved an average of 50+ customer issues per day, ensuring prompt and professional responses across multiple communication channels. Provided administrative support to the team, improving workflow and reducing response time by 40%. Collaborated with the sales team to upsell services, contributing to a 10% revenue increase within six months. Data Entry Specialist Statistics Logistics | Jul 2021 – Jan 2023 Entered and maintained 5,000+ records in company databases with 99% accuracy, ensuring seamless data retrieval and analysis. Optimized data entry processes, reducing manual errors by 30% through improved validation and cross-checking procedures. Compiled and analyzed large datasets, supporting business decision-making and contributing to a 20% increase in operational efficiency. Processed high-volume invoices, reports, and client information, improving workflow speed by 25%. Implemented an organized filing system that enhanced data retrieval efficiency by 40%, reducing time spent searching for critical information. Collaborated with cross-functional teams to verify and correct discrepancies, ensuring a 100% compliance rate with company standards. Sales Representative Eddysons Limited | Mar 2019 – Apr 2021 Increased sales revenue by 20% within six months by identifying customer needs and recommending tailored product solutions. Managed a portfolio of 100+ clients, fostering strong relationships and ensuring a 90% customer retention rate. Surpassed monthly sales targets by 15%, consistently ranking among the top-performing sales representatives. Implemented upselling and cross-selling strategies, boosting average transaction value by 25%. Resolved customer inquiries and complaints, enhancing customer satisfaction ratings by 30% through proactive service. Maintained accurate sales records and inventory tracking, reducing stock discrepancies by 40%. EDUCATION Higher National Diploma in Pharmaceutical Technology Federal Polytechnic Nekede, Owerri, Imo State | 2018 – 2023 TRAINING & CERTIFICATIONS IT Support Skills – Digital Witch Community | 2025 Technical Support Fundamentals – Coursera | 2025 System Administration & IT Infrastructure Services – Coursera | 2025 Developing Quality Customer Service Skills – Alison | 2025 Data Science & Analytics – HP LIFE | 2025