Ezinne Awambu

AWAMBU EZINNE JANE PROFESSIONAL SUMMARY Versatile & Detail-Oriented Virtual Assistant and Customer Support Specialist with over three years of experience providing top-tier administrative support, email management, project coordination, and customer service. Proficient in CRM tools, lead generation, appointment scheduling, and telemarketing, with a proven track record of optimizing workflows and enhancing customer satisfaction. Adept at handling high-volume tasks efficiently while ensuring seamless communication and operational excellence. Seeking a dynamic role where I can leverage my skills to enhance client satisfaction and operational efficiency. KEY SKILLS • Virtual Assistance • Customer Service & Client Relations • Administrative Support & Task Management • Email Management & Calendar Coordination • Data Entry & Documentation • CRM Software Proficiency (Hubspot, Salesforce, Zendesk) • Lead Generation & Telemarketing • Experience with online collaboration tools (Slack, Trello, Google Workspace) • Strong Communication & Interpersonal Skills • Problem Solving & Conflict Resolution • Adaptable & Quick Learner PROFESSIONAL EXPERIENCE Customer Support Specialist | Virtual Assistant (Internship) Afriment | 2026 • Reduced leadership administrative follow-ups by managing 30+ weekly candidate calls, independently rescheduling missed interviews, documenting structured updates, and implementing reminder workflows, improving attendance rates by 25% and minimizing executive intervention. • Eliminated application bottlenecks by tracking 20+ weekly submissions, proactively monitoring stage progression, and resolving delays before escalation, reducing processing time by 30% and preventing backlog. • Protected management focus by categorizing inbound inquiries by urgency, resolving routine matters autonomously, and escalating only decision-critical issues, improving response times to under 3 hours. • Increased workflow clarity by maintaining structured task dashboards and documented follow-up systems, improving deadline adherence by 35% and reducing operational gaps. Appointment Setter LeadGenius AI | March 2025 – May 2025 • Scheduled 5–10 qualified appointments weekly with high-intent leads in marketing, consulting, and health sectors using Apollo.io and Google Voice. • Increased call-to-demo conversion by 22% by aligning messaging with customer pain points and leveraging lead intelligence. • Collaborated cross-functionally with Sales and Product teams to refine outreach scripts based on real-time user feedback. • Tracked outreach metrics and lead engagement patterns in Salesforce to optimize targeting and follow-ups. • Recognized for top-tier responsiveness, ensuring all lead inquiries were addressed within 2 hours, contributing to pipeline growth. Executive Virtual Assistant | Freelance & Contract Roles Remote | 2024 – Present • Supported C-level executives in SaaS and service-based industries with calendar and travel management, increasing productivity by 40% through optimized scheduling and prioritization. • Reduced administrative burden by automating email triaging and CRM updates, improving response time and client engagement. • Conducted market and competitor research that influenced strategic decisions, leading to a 15% increase in qualified leads. • Maintained 100% accuracy in reporting, documentation, and client correspondence, reinforcing trust and operational efficiency. • Delivered personalized support by adapting to executive work styles and preferences, enabling long-term collaboration and satisfaction. Customer Support Specialist Explore & Learn Limited | Feb 2022 –Dec 2024 • Managed customer inquiries and complaints, achieving a 95% resolution rate and improving overall customer satisfaction. • Streamlined appointment scheduling and calendar management, reducing booking errors by 30% and enhancing operational efficiency. • Implemented a CRM system to track and follow up on customer interactions, resulting in a 20%increase in customer retention. • Resolved an average of 50+ customer issues per day, ensuring prompt and professional responses across multiple communication channels. • Provided administrative support to the team, improving workflow and reducing response time by 40%. • Collaborated with the sales team to upsell services, contributing to a 10% revenue increase within six months. Data Entry Specialist Statistics Logistics | Jul 2021 – Jan 2023 • Entered and maintained 5,000+ records in company databases with 99% accuracy, ensuring seamless data retrieval and analysis. • Optimized data entry processes, reducing manual errors by 30% through improved validation and cross-checking procedures. • Compiled and analyzed large datasets, supporting business decision-making and contributing to a 20% increase in operational efficiency. • Processed high-volume invoices, reports, and client information, improving workflow speed by 25%. • Implemented an organized filing system that enhanced data retrieval efficiency by 40%, reducing time spent searching for critical information. • Collaborated with cross-functional teams to verify and correct discrepancies, ensuring a 100%compliance rate with company standards. Sales Representative Eddysons Limited | Mar 2019 – Apr 2021 • Increased sales revenue by 20% within six months by identifying customer needs and recommending tailored product solutions. • Managed a portfolio of 100+ clients, fostering strong relationships and ensuring a 90% customer retention rate. • Surpassed monthly sales targets by 15%, consistently ranking among the top-performing sales representatives. • Implemented upselling and cross-selling strategies, boosting average transaction value by 25%. • Resolved customer inquiries and complaints, enhancing customer satisfaction ratings by 30% through proactive service. • Maintained accurate sales records and inventory tracking, reducing stock discrepancies by 40%. EDUCATION Higher National Diploma in Pharmaceutical Technology Federal Polytechnic Nekede, Owerri, Imo State | 2018 – 2023 TRAINING & CERTIFICATIONS • IT Support Skills – Digital Witch Community | 2025 • Cold Email Course: B2B Cold Outreach & Lead Generation w/ AI – Udemy | 2025 • Zendesk Customer Service Professional Certificate– LinkedIn | 2025 • Technical Support Fundamentals – Coursera | 2025 • System Administration & IT Infrastructure Services – Coursera | 2025 • Developing Quality Customer Service Skills – Alison | 2025 • Master Notion: Build Your All-in-One Productivity System – Udemy | 2025 • Complete Microsoft Word Excel PowerPoint Course– Udemy | 2025 • Multipurpose Canva Design Bootcamp From Beginner to Pro – Udemy | 2025 • Mastering Social Media Marketing & Management – Udemy | 2025 • Shopify: Your Essential Guide to E-commerce Success – Udemy | 2025