Ezinne Awambu

I’m a dedicated and results-driven Customer Service & CRM Specialist with a strong background in supporting SaaS companies, entrepreneurs, and fast-growing startups. I specialize in creating smoother systems, better customer experiences, and less stress for busy founders and teams.

With over 3 years of experience as a Virtual Assistant, I’ve worn many hats from handling customer inquiries and managing support tickets to setting up CRMs, organizing back-end processes, and keeping calendars and inboxes running like clockwork. I understand the fast pace and shifting priorities that come with growing a business, and I thrive in that kind of environment.

My approach is simple: treat your business like it’s my own. I’m proactive, organized, and genuinely invested in helping you succeed. Whether I’m communicating with customers, updating your CRM, scheduling meetings, or streamlining your workflow, my goal is always to lighten your load so you can focus on the bigger picture.

I’m fluent in tools like GoHighLevel, HubSpot, Zoho, Salesforce, Freshdesk, Pipedrive, and Intercom. I’ve also supported outreach and lead generation campaigns using tools like Apollo and Lemlist. From SaaS platforms to service-based startups, I’ve helped teams stay on top of their operations and maintain high customer satisfaction.

But beyond tools and tasks, what sets me apart is my communication style — clear, friendly, and human. I know how important it is to represent your brand well, and I make sure every customer interaction reflects your values and voice.

If you’re looking for a dependable VA who can wear multiple hats, take initiative, and deliver results without hand-holding — Send me a DM today!. I’m here to help you scale, simplify, and stay focused.