Ezeonyido Linda Afoma

EZEONYIDO LINDA AFOMA Address Satellite town, Lagos Phone- Email- Professional Summary Highly dedicated and hard-working freelancer with 5 years of experience. Specialized in customer service, administrative assistance, and lead generation. Possesses strong and practical knowledge of resolving problems and improving satisfaction with proven multitasking abilities. Committed to managing, and keeping an office running to increase profitability and drive business results. Work Experience 6/2020 - 1/ 2022 Upwork, (Freelance) VIRTUAL ASSISTANT • Responded to a minimum of 15 emails and phone calls daily to enhance business processes • Scheduled meetings via Zoom • Organized client's Gmail account • Proofread articles on a daily basis • Managed client's social media handles • Uploaded files for team use on Google suite 3/2020 - 10/2021 Oma Cosmetic beauty shop and spa, Anambra (Cosmetics and spa) CUSTOMER SERVICE REPRESENTATIVE • Answered over 20 product and service questions per day via phone calls and emails which boosted new customer NPS scores by 10% • Placed and canceled an average of 100+ orders from customers a week. 3/2018 - 1/ 2020 Everight Diagnostic Laboratory, Lagos (Clinical Laboratory) LEAD GENERATION SPECIALIST • Collected 50-100 leads per week through cold calling, email campaigns, and social media outreach. • Nurtured warm and cold leads using email marketing to convert them to hot leads. • Converted hot leads to over 500 customers (new patients) which generated huge profit in 2019 Education 9/2015 - 9/2019 Nnamdi Azikiwe University, Anambra Bachelor of Science in Applied Microbiology and Brewing Languages English — Fluent Skills and Competence • Excellent communication and written skills • Administrative support • Virtual Assistance • Lead generation • Ability to convert hot leads to customers • Customer Service • CRM software such as Hubspot, Zendesk, Salesforce, Freshdesk, and others. • Microsoft Suite • Google Workspace • Time management • Problem solving • Attention to detail Powered by TCPDF (www.tcpdf.org)