Ezel Vinco

EZEL VINCO CUSTOMER SUPPORT/VIRTUAL ASSISTANT --ezelvinco.my.canva.site Barangay Tabunan, Bago City, Negros Occidental, PH PROFESSIONAL SUMMARY Customer service professional with over 6 years of experience delivering exceptional support and fostering positive customer relationships. Seeking to leverage strong communication and problem-solving skills in a virtual assistant role, eager to tackle new challenges and provide efficient, organized support to drive success in a remote environment. ACADEMIC BACKGROUND LA CONSOLACION COLLEGEBACOLOD 2015 - 2020 BACHELOR OF SCIENCE IN TOURISM MANAGEMENT CAREER HISTORY SHOPIFY VIRTUAL ASSISTANT VELOMA STOCKHOLM 04/2024 – 05/2025 Create, update, and manage product listings Optimize product pages for SEO and conversions. Manage inventory levels and update stock availability. Process and fulfill orders. Handle customer inquiries and resolve issues via chat and email. Process returns, refunds, and exchanges. FINAL MILE RELATIONSHIP ADVISOR 01/2022– 03/2024 XDP LTD. Respond to and resolve customer inquiries related to shipment tracking and delivery schedules, ensuring a high level of customer satisfaction. Address and resolve issues related to delayed shipments, incorrect deliveries, or damaged goods by liaising with relevant departments and providing timely solutions. Maintain clear and professional communication with customers via phone, email, and live chat, keeping them informed about their orders and any potential delays. Handle customer complaints with empathy and efficiency, ensuring that issues are escalated when necessary and resolved to the customer's satisfaction. Work closely with the warehouse, transportation, and sales teams to coordinate logistics and ensure seamless operations. HYPERWELLNESS REPRESENTATIVE 02/2020 – 12/2021 RESTORE HYPERWELLNESS Booked appointments for existing and new clients Do outbound calls to new and existing leads to help them book appointments. Upsell services to the customers. Answer incoming messages through ShopLaunch CHAT SUPPORT REPRESENTATIVE 03/2018 – 02/2019 IQOR BACOLOD Monitored customer conversations and provided timely, knowledgeable assistance via live chat. Documented all customer information accurately in the computer system, providing dated notes for future reference. Worked closely with each customer to carefully resolve issues in a timely fashion. Responsible for booking, changing, or canceling a passenger's reservation. Process refunds or travel credits if necessary. Handle multiple interactions per day to expand customer service productivity. TECHNICAL SUPPORT REPRESENTATIVE 01/2017 – 12/2017 CONCENTRIX BACOLOD Collaborated with supervisors to escalate and address customer inquiries or technical issues. Assisted customers in identifying issues and explained solutions to restore service and functionality. Researched product and issue resolution tactics to address customer concerns. Identified potential sales and cross-selling opportunities and informed the supervisor. Documented support interactions for future reference. Responded to customer inquiries and provided technical assistance over the phone. Listen attentively to customers' issues to provide proper troubleshooting and ensure a positive customer experience. CORE SKILLS TOOLS PROFICIENCY High Organization Skills Calendar, Travel & Inbox Management Data Entry Accuracy and High Attention to Detail Research Skills Customer Service Skills Effective Multi-tasking Skills Administrative Skills Tech Savvy Zendesk Microsoft Office ChatGPT Slack Ring Central Dropbox Shopify Skype Google Workspace Zoom Canva LiveChat Calendly ReAmaze Trello