Ezel Vinco

6+ years of Customer Service Experience (Freight & Logistics, E-commerce, General Support)

• Proficient in Admin Support, Data Entry, Email & Calendar Management

• Fast Learner, Detail-Oriented & Reliable

• Strong English Communication Skills (Written & Spoken)

Hello! I’m Ezel, a dedicated Virtual Assistant with a strong background in customer service and administrative support. With over four years of experience, I’ve helped businesses streamline operations, manage customer inquiries efficiently, and provide top-notch service that enhances brand reputation.

What I Can Do For You:

• Respond to customer inquiries via email, chat, and phone

• Handle order processing, shipment tracking, and issue resolution

• Organize and maintain spreadsheets & CRM databases

• Schedule appointments, manage calendars, and handle email correspondence

• Conduct research and compile reports

• Social media assistance (basic content scheduling, engagement)

Tools & Platforms I Use:

• Zendesk, Re:Amaze, RingCentral (Customer Support)

• Google Workspace, Microsoft Office, Trello, Asana, ClickUp (Project Management)

• Shopify

• Canva (Basic Graphic Design)

Why Hire Me?

I am highly dependable, proactive, and detail-oriented. I take ownership of my tasks and ensure that work is done with efficiency and professionalism. 

Let's discuss how I can help your business! Feel free to send me a message.