Eyibe Maryann Ijeoma

EYIBE IJEOMA Nigeria | Port Harcourt, Rivers State Nigeria| --|Linkedin SUMMARY Detailed and result-oriented Customer Service Representative with a proven track record of maintaining high levels of customer satisfaction. ● Proficient in delivering timely and effective customer support across multiple channels, including phone, email and chat. ● Possess excellent communication and problem-solving skills with strong commitment to providing exceptional support. ● Experienced in collaborating seamlessly with other team members to achieving customer satisfaction. EDUCATION ● Federal Polytechnic Nekede – Owerri, Nigeria. HND, Environmental Biology African Leadership Xcelerator - Online Virtual Assistant WORK EXPERIENCE October 2018 – November 2023 May 2022 - July 2022 Customer Service Representative September 2022- September 2023 Watch City Hq – Owerri, Nigeria ● Responded to a high volume of customer inquiries across multiple channels including phone, email, and chat, ensuring timely and effective assistance. ● Maintained a high level of customer satisfaction by providing accurate and helpful responses to inquiries within established timeframes. ● Collaborated with internal teams to address and resolve customer complaints and inquiries, fostering a cohesive and customer-centric approach. ● Managed and updated customer records and interactions in the company's CRM system, ensuring accurate and up-to-date information for future reference. Undergraduate Student Assistant. May 2021 - May 2022 Federal Polytechnic Nekede – Owerri, Nigeria ● Performed regular data entry task on student examination grades. ● Conducted research on Scientific project topics. VOLUNTEER ACTIVITIES Project Research - Oma Global Communications August 2021 - January 2022 ● Researched and edited Final year student's Educational Project articles on Scientific Study. ● Mentored 2 interns on Project Research. SKILLS ● Team Player, ● Communication,● Active Listening, ● Multitasking, ●Customer Support, ●Problem solving, ● Data Entry, ●Critical thinking, ● Administrative Assistant ● Customer Experience, ● CRMs. INTERESTS ● Nature & Wildlife Conservation ● Researching ● Tourist and Agriculture