EXCELSA R. VIÑAS
CUSTOMER SERVICE
ABOUT MYSELF
MY CONTACT
Phone
-
I am an experienced customer service representative with a track
record of exceeding customer expectations with strong BPO-setting
experience for more than 7 years. Adept at active listening,
problem-solving, and delivering personalized support. Also
enthusiastic, a self-paced learner and at the same time works well
with a team.
Email
EXPERIENCE
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Convergys Philippines | 2009 - 2013
Address
Customer Service Associate (Chat)
Full-time customer service rendered via chat and email to Cable
subscribers (Comcast). Also catered basic technical support
(troubleshooting and scheduling of technician visit) for their
devices while focusing service on delivering accurate Billing
explanations and calculations.
211-B Upper Inayawan,
Inayawan, Cebu City,
Philippines 6000
EXPERTISE
Customer Service
Training
Basic Funnel Building
Basic Copywriting
Data Entry
REFERENCES
Kathreen Joyce Marie
Villacastin
Freelancer | Team Leader
Phone
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Stream Incorporated | 2013
Customer Care Associate (Chat)
Specialized in managing Microsoft Surface products by
troubleshooting both software and hardware issues. Handled
product replacements, tracked shipments, and processed
additional orders to meet customer needs.
[24]7 Inc | 2014 - 2017
Trainer Apprentice
Handle and train new hire employees for Communications and
Culture Training & Product Specific Training for a mobility chat
account (AT&T). Also provided utmost guidance and assistance
upon nesting to make sure they are performing top-notch upon
dispatch to the production floor.
EDUCATION
2004 - 2007
University
of San Jose
- Recoletos
Bachelor of Arts in Mass Communication
Major in Tri-Media (Broadcast, Journalism, PR).
