Excelsa Viñas

I’m a customer service professional with over 7 years of experience in the BPO industry, specializing in chat and email support.

I am passionate about delivering excellent customer experiences and have a proven track record of handling customer inquiries efficiently and professionally.

I am a quick and precise typist, which enables me to handle multiple conversations simultaneously without compromising on quality.

I have experience training new hires, helping them to understand the company's values, communication skills, product tools and procedures and ensuring they an asset to the production floor upon endorsement.

I am polite and respectful in all my interactions, but I am also confident in sharing ideas and suggestions that could help improve processes and outcomes.

Let’s connect and see how I can contribute to your success!