Excellent Ayanbamiji

EXCELLENT AYANBAMIJI Customer Support Professional | Empathy-Driven Problem Solver | Process Optimizer Ibadan, Oyo State, Nigeria |- SUMMARY I’m an empathetic and solutions-focused customer support professional with experience delivering exceptional service and resolving complex issues in fast-paced tech environments. I have a proven ability to de-escalate customer concerns, streamline support processes, and collaborate across teams to drive satisfaction and efficiency. I’m passionate about combining communication, creativity, and systems thinking to enhance user experiences and support operational success. SKILLS Empathy & Communication Process Development & Optimization Cross-Functional Collaboration Ticketing & CRM Systems (Intercom) Technical Troubleshooting Process Thinking Adaptability PROFESSIONAL EXPERIENCE Customer Support Specialist, Outschool Inc. | Remote Apr 2024 - Present Provided technical assistance to customers, troubleshooting and resolving product-related issues promptly. Guided new customers through the onboarding process, ensuring they understood product features and services, leading to successful adoption. Managed and resolved complex customer complaints efficiently, ensuring timely and satisfactory outcomes. Consistently exceeded SLA goals for first response and resolution times. Flagged repetitive issues and proposed process improvements adopted by team leads. Assisted in onboarding and training new hires, fostering a culture of empathy and accountability. Youth Service Teacher, Great Omolara Model School, Nigeria Jan 2023 - Jan 2024 Motivated and engaged students, developing skills and knowledge for academic foundation. Developed and maintained classroom environment conducive to learning. Managed student behavioral issues to optimize classroom learning environment. EDUCATION Bachelor’s of Engineering Oct 2016 - Nov 2022 University of Ilorin Major in Mechanical Engineering. Thesis on "Development of LPG cylinder for Marcet Boiler experiment”. ADDITIONAL INFORMATION Tools & Platforms: Zendesk | Intercom | Slack | Loom | Google Workspace