Excellent Ayanbamiji

EXCELLENT AYANBAMIJI CUSTOMER SUPPORT SPECIALIST Ibadan, Oyo State, Nigeria • - •- SUMMARY I’m a customer support professional who enjoys helping people. Over the past few years, I’ve supported customers across different time zones, guided them through product issues, processed their orders, and made sure their concerns were handled with care and accuracy. My approach is simple — listen closely, respond clearly, and follow through until the customer feels fully supported (and maybe even smiles at the end). I’ve worked remotely with global teams, handled refunds and purchase orders, and learned to spot patterns in customer feedback that help improve how support works. Whether it’s troubleshooting a problem, checking an invoice, or crafting a kind reply, I aim to bring empathy, clarity, and efficiency to every interaction. CORE STRENGTHS Team collaboration in a remote environment Customer email, chat, and social media support Order management, refunds, and invoice verification Empathetic communication and de-escalation Attention to detail and data accuracy Reporting and identifying trends for improvement Tools: Zendesk, Intercom, Gorgias, Slack, Google Workspace, Loom CUSTOMER SUCCESS HIGHLIGHTS Maintained a 95%+ Customer Satisfaction rating through prompt and thoughtful support. Consistently exceeded response and resolution time goals, ensuring smooth customer experiences. Reported recurring issues that led to process improvements reducing repeat tickets by 20%. WORK EXPERIENCE Customer Support Specialist | Outschool Inc. (Remote) April, 2024 – Present Responded to customer questions via email and chat, focusing on clear communication and quick, complete resolutions. Reviewed and processed purchase orders, buyouts, and refund requests, ensuring all invoice amounts and service records are accurate. Helped new customers get started smoothly by explaining features and walking them through next steps. Tracked common issues and shared insights with leads to improve internal processes and reduce recurring tickets. Worked closely with teammates across time zones, contributing to a collaborative and supportive remote culture. Supported the onboarding of new hires, sharing best practices for empathetic and consistent communication. Youth Service Teacher | Great Omolara Model School, Nigeria January 2023 - January 2024 Created a positive and engaging classroom atmosphere, building trust and understanding among students. Managed classroom challenges with patience and empathy—skills that continue to shape my approach to customer service. EDUCATION Bachelor of Engineering (Mechanical Engineering) Graduated: November, 2022 SKILLS Empathetic Communication Active Listening & Conflict Resolution Multichannel Support (Email, Chat, Social Media) Tone Adaptability & Professional Writing Order Management & Fulfillment Support Refund Processing Product Troubleshooting & Inquiry Resolution CRM & Ticketing Systems (Zendesk, Intercom, Gorgias, Freshdesk) Process Documentation & Workflow Improvement Remote Team Communication (Slack, Google Workspace, Loom) Cross-Functional Collaboration Time Management & Prioritization Adaptability in Global Teams Creative Problem-Solving Calm & Positive Demeanor