I’m a customer service professional with a background in engineering and a real passion for helping people. Over the past year, I’ve worked closely with customers across different channels to solve a wide range of issues. I’m known for being calm under pressure, communicating clearly, and always putting myself in the customer’s shoes. My strength is combining empathy with problem-solving: I listen, understand the real issue, and make sure the customer feels supported every step of the way. I’ve also developed a sharp eye for detail, catching patterns in complaints and using that insight to prevent repeat issues. Whether it’s explaining a process, handling a tough conversation, or finding the right solution fast, I bring consistency, care, and professionalism to every interaction.