Excell Neri

 Neri, Emerson Excell Fababier 473 – B Tabigo St. Barangay Commonwealth, Quezon City-- Objective:To share my skills on Information Technology and be able to enhance my knowledge and expertise by performing actively on task assign to me. Working Experience Sitel Philippines Global IT Service Desk April 1, 2018 – Feb 15, 2020 Creating ticket for IT concern Analyzing the issues such as Password Reset, VPN, Work at Home, etc. Address the concern in a time matter and escalate to right department Sending VPN account for user and creating VPN account Basic Networking for Work at Home associates Ticket assignment needs to address within 24hrs Taking Inbound/Outbound calls for Sitel Employees Incident Management Patch Update for Application such as Virtual and Site working Employees. Emerging Leading Technology LED (AU) Virtual Assistance (Account Manager) Aug 2017 – Jan 2018 Supervise, train or guide the team members Inspire and motivate team members Manage remote teams Training for process and set a meeting to team members Knowledgeable about each team members job role Implement team goals or objectives Hobby Express (US) Virtual Assistance May – Aug 2017 Answering Inbound/Outbound Calls Response on Voicemail Account receivable Response on the client emails and their orders Guide the customer on the recommend item that suitable they need Provide the status of the delivery on their item Acquire Asia Iprimus (Telco AU) Technical Support May 2016 – Aug 15, 2017 Provide excellent service to our customer Answering Inbound calls Follow up calls for customer for further troubleshooting Assist on their phone, DSL, Email & NBN service Coordination with the team Able to work on own with limited supervision Coaching new hire what are the process we have Telus International Philippines Sears Sales & Customer Service Representative Oct 2013– March 2016 | Subject Matter Expert Oct 2014 to Jan 2015 Supervise, train or guide team members Inspire and motivate team members Manage teams Training for process and set a meeting to team members Knowledgeable about each team members job role Implement team goals or objectives Target the metrics such as Sales, Attendance and Survey Dell POS Voice Sales Representative May 2013– Oct 2013 Answering Inbound and Outbound Calls Working with the team for the sales rally Drive the other members to get incentive Familiarity with the high end and business computers VXI Philippines AT&T Uverse Green Service & Sales Representative August 2012 – April 2013 Answer all the customer inquiry Provide the best TV Provider in US Help to lower down their bills Working with minimum supervision Target the metrics Western Union Financial Service Online Support Specialist Oct 2007 – July 9, 2011 Taking Inbound/Outbound Calls Assist the customer on their remittance Verified all authorized agent within ASIA, Australia and New Zealand Assist to increase the limit payout on the certain branch Provide email support for the offline team Validate credit card transaction Western Union Financial Service Technology Service Centre Engineer (Back-up) Educational Background New Era UniversityCommonwealth High School No. 9 Central Avenue Ecols St. Brgy, Commonwealth Quezon CityQuezon City Diliman, Quezon City1999 – 2003 B.S. Computer ScienceGraduated 2003 – 2007 Graduated On the Job Training Global Excellence Human Resource Academy Rm. 306-308 TDS Bldg. No72 Kamias Road Quezon City Administrator Staff & Data Encoder November – February 2007 Seminars Attended Phillipine Youth Congress in Information Technology (UP Theater and UP Film Institute) September 2006 MY SQL Seminar New Era University Advance Visual FoxPro New Era University January 2007 Organization Scholarship Youth Development Program SYDP member of Quezon City Technical Skills Knowedge in Computer Language like Visual FoxPro, Visual Basic and Web Page Design and Adobe Photoshop, Zoho CRM & Zendesk application. Advance knowledge at Excel application such as Pivot, Data Tables, Advanced Charting & Formula, VLOOKUP, Macros, and Conditional Formatting. Personal Information Age: 33 years oldNickname: Excell Birthday: September 29, 1986Religion : Iglesia Ni Cristo Civil Status: Single Mother’s Name: Maritess F. NeriOccupation : House Wife Father’s Name: Exequiel B. NeriOccupation: A. C. Technician Hobbies and Interest Playing Volleyball and badminton. Surfing the internet, Playing Online games References Nesly BorjaRey RodriguezDavid KentEarlson Ernesto Eleria Team CaptainTeam CaptainAcct Manager Team Lead Match.comSearsHobby ExpressGlobal IT Service Desk - Sitel- – 300 - 9003 This is to certify that all statement written above are true and correct. Very truly yours, Neri, Emerson Excell F.