Ewo Balleh Sharon V Mbone Mukete

EWO BALLEH SHARON V MBONE MUKETE - Mechanical Engineer | Operations &Quality Control Professional | - Administrative & Client Support Molyko- Buea Cameroon SUMMARY Versatile and results-driven professional with a unique blend of experience across operations management, mechanical engineering, customer success, and administrative support. Demonstrated ability to optimise workflows, lead cross-functional teams, and ensure quality service delivery across diverse industries. Skilled in quality control, client engagement, team coordination, and strategic planning, with a strong foundation in engineering problem-solving and project execution. Known for adaptability, attention to detail, and a hands-on approach to driving efficiency and operational excellence. PROFESSIONAL EXPERIENCE EDUCATION Maintenance Engineering Intern 2015 – 2020 Bachelor’s Degree in Mechanical Engineering 3.67/4.00 CGPA Mukete Estate Limited Company | July 2016 - Sept 2016 • Supported diagnostic and maintenance tasks on mechanical systems and machinery. • Assisted in identifying faults and executing preventative maintenance schedules. • Gained hands-on experience in field-level engineering repair and workshop support. St Francis College Fiango-Kumba Design Engineer Intern Catholic University Institute of Buea 2008 - 2015 GCE Ordinary and Advanced levels SKILLS Technical & Analytical • Quality Control and Assurance • Data Analysis & Reporting • Problem-Solving & Root Cause Analysis • Technical Documentation & SOP Development • MATLAB, Python, C++, Microsoft Excel, Word, PowerPoint • MAC/PC Systems Customer Success & Support • Freshdesk, Zendesk • Issue Resolution & Customer Retention Strategies • Bilingual Communication (English & French) • Client Relationship Management (CRM): HubSpot Project & Operations Management • Project Management Tools: Asana, Trello • Process Optimisation & Workflow Improvement • Resource & Budget Management • Team Leadership & Mentorship • Scrum & Agile Methodologies LANGUAGES English Native speaker French Native speaker Dutch Beginner Spanish conversational CERTIFICATIONS MIT OpenCourseWare – Mechanical Design CERTIFIED ADMINISTRATIVE PROFESSIONAL (CAP) CAPM or Google Project Management for operations Six Sigma Yellow/Green Belt + CQIA for quality control CUIB Campus | April 2019 – August 2019 • Assisted in CAD design and simulation projects using software like MATLAB and C++ • Participated in early-stage mechanical design, testing, and evaluation. • Contributed to quality control by cross-checking specifications and supporting QA documentation. Quality Control Engineer (Professional Internship) Mink Solutions – Yaoundé | July 2020 – January 2021 Conducted quality inspections and functional testing of mechanical systems per ISO standards. • Drafted reports on non-conformities, participated in quality audits, and proposed corrective measures. • Worked alongside engineers to analyse manufacturing defects and process inefficiencies. • Developed quality documentation and contributed to standard operating procedures. Administrative Assistant Customer Care & Success ENETSKY INC | Jan 2022 – Sept 2023 • Initially recruited as Administrative Assistant, providing frontline support in managing appointments, legal documentation, and coordinating daily office tasks. • Promoted to Customer Care and Success role after consistent performance and client engagement. • Delivered professional support across multiple channels (phone, email, and chat), resolving customer inquiries with empathy and efficiency. • Acted as liaison between clients and technical teams to ensure accurate resolution of service issues. • Developed and maintained organised filing systems and improved workflow efficiencies. • Documented feedback to inform service improvements and ensured high customer satisfaction and retention. Operations Manager IKNITE INC| March 2024- March 2025 • Oversee daily operations across multiple departments, ensuring smooth project execution and timely delivery. • Manage project planning, budgeting, and team coordination to align with organisational goals. • Facilitate performance reviews and provide mentorship for team growth and accountability. • Maintain client communications, contracts, and compliance documentation. • Drive workflow improvements and cross-functional collaboration with product, engineering, and design teams.