Ewo Balleh Sharon V Mbone Mukete

I am a proactive and detail-oriented Virtual Assistant and Operations Support Specialist with a strong foundation in engineering management, quality control, and administrative coordination. My experience spans supporting small business owners, teams, and growing startups by streamlining operations and enhancing customer satisfaction.

Early in my career, I worked in quality control and operations management, where I developed a sharp eye for detail, a systems-thinking mindset, and a passion for process improvement. I’ve carried that discipline into my freelance work—where I now support clients remotely with virtual assistance, customer care, and day-to-day operations.

I bring a unique combination of analytical and interpersonal skills. Whether it’s managing your inbox, handling client queries, preparing reports, coordinating tasks, or setting up systems, I aim to keep your operations running like a well-oiled machine. I’m also fluent in English and French, which allows me to support a diverse client base effectively.

Tools I use include Trello, Asana, Notion, Hubstaff, Slack, Zoom, Google Workspace, Canva, and CRM platforms like HubSpot and Zoho. I’m experienced in setting up workflows, monitoring task execution, reporting issues, and following through to ensure quality standards are met—something I honed during my time in engineering-based operations roles.

In every project, I focus on:

• Enhancing team productivity through reliable administrative and operational support
• Identifying and resolving gaps in processes to maintain quality standards
• Creating structure through documentation, schedules, and reporting
• Building strong relationships with clients through clear and responsive communication

Whether you’re looking for a long-term operations assistant, a customer service specialist, or someone who can implement and monitor quality in your workflows—I bring both the mindset and the skillset to deliver.