Evita Joven

Evita Carmel S. Joven PROFESSIONAL EXPERIENCE Cold Caller/Customer Service/IT Helpdesk Customer Service Representative (Voice and Non-voice Support) September 2017-March 2018 Customer Support for Macy’s, an online shopping base in United States Handling order inquiry, order cancellation, tracking orders, dispute charges, processing refunds etc. Customer Service Representative (Voice and Non-voice Support) April 2018- January 2020 Customer Support for AT&T online login Handling account login inquiries, password reset, phone plan/internet plan inquiry, billing issues and walkthrough on online streaming services partnered with AT&T. Technical Support Representative (Voice and Non-voice Support) January 2020 - June 2022 Technical Support for Google Handling technical issues for Google products such as Chromecast, Thermostat, Google Home Speakers, Google Wi-Fi. Virtual Assistant (Travel Account) June 2022 - September 2022 Customer Service for Travel Account based in the US and the Company name is Expedia. It's a Hotel and Travel Booking, Handle customer bookings for flights, hotels, cars, and changes to their destinations. Coordinating with the Hotel for any issues before booking. We used tools like GDS, Sabre, and Amadeus. Cold Caller (Life, Health Insurance , Real Estate and Mortgage Protection) May 2022 - March 2023 Cold Calling for Life Insurance, Health Insurance, Real Estate and Mortgage Protection. Handling appointment setting for Clients based in the United States Multiple dialing for more anser rate success POS Technical Support May 2023 - Current IT Helpdesk for Dunkin in the United States We troubleshoot POS, printers, scanners, menu board (inside and outside) the store and cash drawer, login for managers and missing sales or labor reports. IT Help desk for Popeyes We troubleshoot POS, printers, scanners, menu board (inside and outside) the store and cash drawer, login for managers and missing sales or labor reports. EDUCATION Bachelor of Science in Hospitality Management June 2015 - April 2027 TOOLS Travel booking Tools: GDS Amadeus Saber Organization: Asana Notepad Google Calendar Trello Calendly Google Sheet Excel Communication Tools WhatsApp Slack Zoom Google Meet Skype Microsoft Teams CRM: Salesforce HubSpot Zoho CRM Pipe Dive Insightly Nimble Active Campaign Salesmate Keap Streak