Evita Joven

Customer Service Representative (Voice and Non-voice

Support)

September 2017-March 2018

Customer Support for Macy’s, an online shopping base in United States

Handling order inquiry, order cancellation, tracking orders, dispute charges,

processing refunds etc.

Customer Service Representative (Voice and Non-voice

Support)

April 2018- January 2020

Customer Support for AT&T online login

Handling account login inquiries, password reset, phone plan/internet plan inquiry,

billing issues and walkthrough on online streaming services partnered with AT&T.

Technical Support Representative (Voice and Non-voice

Support)

January 2020 - June 2022

Technical Support for Google

Handling technical issues for Google products such as Chromecast, Thermostat,

Google Home Speakers, Google Wi-Fi.

Virtual Assistant (Travel Account)

June 2022 - September 2022

Customer Service for Travel Account based in the US and the Company name is

Expedia. It's a Hotel and Travel Booking,

Handle customer bookings for flights, hotels, cars, and changes to their

destinations. Coordinating with the Hotel for any issues before booking.

We used tools like GDS, Sabre, and Amadeus.

Cold Caller (Life, Health Insurance , Real Estate and Mortgage

Protection)

May 2022 - March 2023

Cold Calling for Life Insurance, Health Insurance, Real Estate and Mortgage

Protection.

Handling appointment setting for Clients based in the United States

Multiple dialing for more answer rate success

POS Technical Support

May 2023 - Current

IT Helpdesk for Dunkin in the United States

We troubleshoot POS, printers, scanners, menu board (inside

and outside) the store and cash drawer, login for managers

and missing sales or labor reports.

IT Help desk for Popeyes

We troubleshoot POS, printers, scanners, menu board (inside

and outside) the store and cash drawer, login for managers

and missing sales or labor reports.