Evi Missa

Evi Missa PERSONAL DETAILS Evi Missa Carrer Nou de la Rambla 130, Barcelona M: - E:- DOB: 17/05/80 Family Status: Single PERSONAL SUMMARY A highly experienced Manager who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive international markets and fast paced environments. Hands on, well structured, independent, ROI focused, and results driven. WORK EXPERIENCE Soko Media Soko Media is the leader of B2B media advertising for the mobile app industry. (Business of Apps, App Promotion Summit) Advertising Operations Account Manager - Full time Remote AREAS OF EXPERTISE Growth Metrics September 2016-present Develop, evaluate, and improve advertising processes and tools in order to improve day-to-day operations and efficiencies in the ad sales department. Responsible for reporting, data analysis, and cross-functional project management. Track and measure marketing outcomes including marketing activities, response, leads, sales, retention and ROI. Analyse sales and marketing metrics. Forecast market trends & research market to identify prospecting opportunities. Conduct in-depth research to identify new market opportunities and consumer preferences to support campaigns. Building and maintaining strong, long-lasting customer relationships. Overseeing customer account management, including negotiating contracts and agreements to maximize profit. Campaign Management Project Management Business Development Betsson Betsson is the leader of online betting industry providing online casino, poker, sports and games solutions. GREEK TRANSLATOR-Part Time Freelancer Account Management Lead Generation April 2016 – September 2016 As a Greek Translator, I have been responsible for translating online copy for casino, sports, poker and games. Customer Service Localization Reporting mybet Mybet is the leader of online betting industry providing online casino, poker, sports and games solutions. VIP ACCOUNT MANAGER - Full time Remote Performance Improvement Process Improvement Change Management February 2015 – January 2016 As VIP Account Manager, I have been responsible for portfolio management, budget, contracts, procurement, and projects initiation in order to meet or exceed the yearly financial targets. PERSONAL DETAILS Evi Missa Cassava Enterprises 888 Holdings – GIBRALTAR Based in Gibraltar, Cassava Enterprises is the leader of online gaming industry providing online casino, poker, sports and bingo solutions. VIP ACCOUNT MANAGER B2B M: - E:- AREAS OF EXPERTISE Growth Metrics Campaign Management September 2011 – November 2014 As VIP Account Manager, I had the following duties: Managing a big portfolio of clients, planning strategies which are oriented towards increasing revenue. Create action plans and implementing retention strategies based on daily/weekly/monthly/annually players report. Responsible for VIP upgrades/downgrades. Fraud investigation for VIPs only. Assist with the planning of the promotional calendar for the different brands, including marketing campaigns for VIPs with the help of Brand manager. VIP Events. Project Coordination of VIP Promotions. Αssisting in designing VIP promotions, from conception till completion. Responsible for timely delivery of all planned CRM campaigns by liaising with graphic designer, copywriter and other stakeholders. Evaluate and report on segments/processes and advise changes for optimization. Involved in various CRM related projects such as competitive benchmarking, loyalty programs, conversion optimization. Handling budgets, translations, localization, testing of games and creative marketing material, plus communication with outside vendors. Performing ad hoc reports. SHIFT SUPERVISOR January 2011 – September 2011 (Gibraltar) As Shift Supervisor, I was responsible for the smooth team coordination and cooperation, resource planning, managing difficult interactions and all necessary activities in order to meet or exceed the yearly financial targets. I was managing approximately 15 Member Support Representatives (MSRs). Project Management August 2010 – January 2011 (Gibraltar) Business Development CUSTOMER SUPPORT REPRESENTATIVE Account Management Multifunctional operational role within the customer service department. Provide the highest level of support to members via email, phone and live chat on a range of issues; such as game enquiries, helping with deposits, cashing out of funds, etc. Translations for the Support Department, and any other department in the company as required. Testing of new games, products and software as required. Training, Mentoring new MSRs. Lead Generation Customer Service Localization Reporting TRANSLATOR May 2009 – January 2011 Since 2009 and in parallel with my daily job, I was working as a freelance translator, specialized in Localization and Project Management. Performance Improvement Process Improvement ACADEMIC QUALIFICATIONS Change Management MA (Master of Arts) in Translation (Merit) - University of Surrey, Guildford UK September 2009 Bachelor of Science (Hons) Psychology - Derre College USA, The American College of Greece September 2003 Diplomas: Registered Yoga Teacher Training 200hs-Yoga Alliance RYT- Week Online Mindfulness Meditation Course British Mindfulness Institute 2019 Vegan and Vegetarian Nutritional Diploma Centre of Excellence 2019