Evelyn Shopera

EVELYN SHOPERA CUSTOMER RELATIONS OFFICER CONTACT -- 141 New Camp, Highfields, Harare SKILLS Proficiency in Microsoft Office Suite Excellent problem-solving Teamwork Time Management Ability to multi-task Effective Communication Critical Thinking Digital Marketing LANGUAGES English (Proficient) PROFILE Results-driven customer service professional with 1 year of experience providing top-notch service to clients at Steward Bank. Proven track record of resolving customer complaints, promoting banking products, and consistently meeting sales targets. Skilled in account management, transaction processing, and digital banking solutions. Possess excellent communication and interpersonal skills, with a strong commitment to teamwork and adherence to bank policies and procedures. WORK EXPERIENCE Steward Bank Customer Service Officer (Intern) SEPT 2022 - AUG 2023 Provide excellent customer service to clients visiting the bank branch Assist customers with account inquiries, transactions, and product information Handle and resolve customer complaints and issues in a timely and professional manner Process transactions accurately and efficiently, including deposits, withdrawals, and transfers Promote banking products and services to customers to meet sales targets Educate customers on digital banking options and assist with online account setup Maintain a clean and organized work area. Collaborate with other team members to ensure smooth operation of the branch Adhere to bank policies and procedures, including compliance with regulations Continuously improve product knowledge and customer service skills through ongoing training and development programs. REFERENCE Mrs C Budiyo Cardcentre Help Desk Supervisor · Steward Bank Phone: - Email :- MR A. NYATHI Lecturer · National University of Science and Technology Phone: - Email :- EDUCATION BSc Honours Degree in Banking and Investment Management National University of Science and Technology GPA: Second Upper Class 3 A level Passes (Business Studies & Economics) Nyabata High School, Masvingo 2020 - 2024 2018 - 2019 5+ O level Passes (Mathematics, English Language, Integrated Science ) Nyabata High School, Masvingo 2014 - 2017