Evelyn Shopera

As a Customer Service Representative/Call Centre Agent at Steward Bank, I provided top-notch support to clients via phone, email, and chat. I responded to a high volume of customer inquiries, resolving issues efficiently and professionally. I utilized strong communication and interpersonal skills to de-escalate conflicts and build customer trust.

Through this role, I developed excellent communication, active listening, and problem-solving skills. I gained strong product knowledge and understanding of banking operations, as well as proficiency in CRM software and call centre technology. I prioritized customer satisfaction and loyalty, consistently meeting or exceeding key performance indicators (KPIs).