Evelyn Pascua

Evelyn Baguio Pascua Born: 11/27/1992 Contact:-/- Age: 27 Email:- Education: Undergraduate Location: 70 Jordan St. Freedom Park 5 Batasan Hills Q.C Education - Graduated school / Commonwealth Elementary School - Graduated school / Batasan National High School - Undergraduate / University of Rizal System Work Experience - GDKT Inc, / Judge Jimenez, E.Rodriguez position / Sampler Responsibility job： Promoting the product by giving free samples/ taste ; Collect user feedback, analyze needs, increase attention and fan activity； Responsible for joint promotion of company products and related channel media。 2014 Sabella Fashion Group / SM Fairview position / Sales Lady Responsibility job： Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers’ questions. Directs customers by escorting them to racks and counters 2015 Jollibee Corporations / Siena Del Monte position / Counter Crew Responsibility job： Service crew members prepare and serve food, process customer payments, and provide customer service. Service crew members work within the restaurant itself, and do not travel outside the property to perform their regular work duties. - The Results Companies / Ugong, Pasig City position / Agent Responsibility job： Resolve customer complaints via phone. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. - Stellar Philippines / Eastwood, Quezon position / Reservation Specialist Responsibility job： Interact in a friendly, authentic, and personalized way. Listen to the customer's unique situation and acknowledge their needs.  Give real-time, accurate information that empowers the customer to make decisions. Go beyond the customer's service expectations so they will remember and share their great experience. - Concentrix / UP Techno hub, Quezon City position / Banker Responsibility job： A Banker help customers with complaints and questions, give customers information about products and services It includes responding to customers; questions and complaints in a thorough and timely manner and interacting with customers through chat, telephone, mail, fax and email. Customer service in banking is one of the most important ways to keep customers coming back. Skills Language skill Proficient in English, normal communication Office skills Skilled in using Word, and basic Excel. Personal Evaluation I use my communications skills with clients by keenly listening to them, and retaining the information. This serves as valuable feedback for our company in terms of customer satisfaction and performance。 Evelyn B. Pascua Applicant