Evelyn Mwangi

EVELYN NJERI MWANGI Experienced HR Expert | Administrative Executive --SUMMARY A highly organized and proactive HR professional with a strong foundation in human resource management and administrative support, complemented by a background in psychology. Adept at coordinating recruitment, maintaining employee records, managing performance systems, and driving employee wellness programs. Proven ability to support HR operations with minimal supervision while ensuring regulatory compliance, fostering employee engagement, and enhancing operational efficiency. Currently seeking to contribute to a dynamic organization as a HR by applying my comprehensive HR skills and strategic thinking to support recruitment, succession planning, performance management, payroll, and staff welfare programs. EXPERIENCE HR & Admin Practicum March 2025 – To Date TOURISM REGULATORY AUTHORITY, Nairobi ROLES • Drafted HR documents including contracts, memos, and official correspondence. • Coordinated training and development initiatives aligned with departmental needs. • Maintained appraisal records and supported performance evaluation processes. • Provided administrative support including document processing, filing, and records management. • Assisted in maintaining up-to-date HR files and tracking leave records. Achievements: • Reduced administrative backlog by 40% through proactive document handling and scheduling. • Assisted in recruitment for 15+ roles, ensuring efficient shortlisting and communication. HR & Admin Practicum Nov 2024 – March 2025 TOURISM FUND, Nairobi ROLES • Collaborate with department heads to forecast staffing needs based on tourism demand. • Preparation and organization of files and documents for data entry and/or presentation • Ensure all HR practices comply with tourism and hospitality labor laws, health & safety regulations, and licensing requirements. • Administer payroll, including overtime and gratuity to staff • Conduct performance appraisals to ensure service excellence. • Develop training and support wellness programs to boost morale Achievements: • Spearheaded the implementation of a digital document management system, reducing paper consumption by 25% for efficient retrieval, storage, security and retention policies. • Developed a multicultural awareness program for guest-facing employees, improving communication and inclusivity in service delivery. HR & Admin InternJul – Oct 2024 KENYA RAILWAYS CORPORATION, Nairobi ROLES • Coordinate recruitment of candidates • Handle tasks such as memos, fuel invoices payments, work tickets, staff compensation among others. • Liaised between departments to address staffing needs and timely resolution of issues • Coordinated and organized employee training programs to improve productivity • Management of confidential documents, including incident reports and employee records. • Planned and organized staff appreciation events and cultural activities Achievements: • Enhanced the accuracy of employee records by updating and organizing HR databases, which facilitated easier access to crucial information and improved reporting capabilities. • Actively engaged in resolving minor employee conflicts by mediating discussions and providing support, enhancing workplace harmony and communication. Client Support AdvisorDec 2018 – Apr 2024 NCBA BANK KENYA PLC, Kenya ROLES • Responded to customer queries across digital platforms and internal systems. • Escalated client issues for timely resolution and ensured follow-up. • Analyzed customer data to support product recommendations and service delivery. Achievements: • Awarded the best employee in Customer Experience in the year 2023. • Increased revenue through exceeding the set KPIS for year 2023 up to 153%. EDUCATION Bachelor of Business Management (HR Option) 2021 - 2024 Mount Kenya University, Nairobi Diploma in Psychology 2011 – 2014 Edex International College LANGUAGES English Proficient SwahiliProficient REFEREES Jared Otiato Ceo’s Technical Assistant, Tourism Fund Cell: - Email:- Peninah Jebet Senior HRO, Tourism Regulatory Authority Cell: - Email:- Nelson Matunda HR & Admin, Kenya Railways Corporation Cell: - Email:-