Evelyn

EVELYN FASERU Telemarketer | Cold Caller | Appointment Setter | Customer Support PROFESSIONAL SUMMARY Friendly, confident and results-driven professional with proven experience in telemarketing, cold calling, appointment setting and customer service. Skilled at building rapport over the phone, handling objections and ensuring smooth client communication. Known for reliability, strong follow-up and the ability to keep sales pipelines active. Proficient in CRM tools, Microsoft Suites, Google workspaces and sales technologies including HubSpot, Apollo, Salesforce, Zendesk, GoHighLevel, Monday.com and scheduling tools like Calendly and Picktime. I help businesses connect with the right prospects, improve conversions and deliver excellent customer support. CORE SKILLS • Telemarketing & Cold Calling • Lead Qualification & Prospecting • Appointment Setting & Scheduling • CRM & Sales Tools (HubSpot, Apollo, Salesforce, GoHighLevel, Zendesk) • Workflow & Task Management (Monday.com) • Scheduling Tools (Calendly, Picktime & Google Calendar) • Customer Service & Phone Support • Data Entry & Admin Support • Microsoft Office & Google Workspace • Communication & Relationship Building RELEVANT EXPERIENCE Digital Support Community Apr 2025 – Jun 2025 Telecommunication (Customer service & Virtual Support Trainee) • Conducted outbound calls to qualify leads, present services and schedule appointments for sales teams. • Maintained accurate records of calls and outcomes in CRMs (HubSpot, Apollo). • Improved lead conversion by applying persuasive communication and active listening. • Consistently met or exceeded daily/weekly calling and appointment-setting targets. Smilecore Dental Clinic 2022 – 2025 Dental Admin Assistant / Customer Service Representative • Managed patient inquiries, scheduled appointments, and coordinated with dental teams using platforms like Dentrix. • Delivered excellent phone support, handling sensitive calls with professionalism and care. • Assisted with billing, data entry, and maintaining accurate patient records. • Supported doctors and admin staff by streamlining communication, reducing missed appointments. Lagos Island Company (Retail Sales) Hybrid | 2019 – 2021 Sales Coordinator and Sales Representative • Assisted customers with product selection, processed sales transactions, and managed complaints with professionalism. • Upsold products and services, increasing sales and repeat customers. • Developed strong communication and problem-solving skills that translated into phone-based roles. EDUCATION Caribbean School of Health Science Associate Degree in Dental Surgery Assistant 2019 - 2022 Digital Support Community Telecommunication, Virtual Assistant and CSR 2025 CERTIFICATIONS • Cisco Networking Academy (Using Computer and Mobile Devices). • Cisco Networking Academy (Computer Hardware Basics). • Cisco Networking Academy (Networking Basics).