Evelyn

EVELYN FASERU Virtual Assistant | Customer Success & Multiskilled Admin Support PROFESSIONAL SUMMARY Reliable and adaptable Virtual Assistant with strong experience in customer service, administrative support and day-to-day operations. I support businesses by managing inbound and outbound communication, scheduling, data management and follow-ups, ensuring tasks are completed accurately and on time. I’m known for clear communication, strong organisation, and the ability to work independently in remote environments without constant supervision. In addition to my VA work, I volunteer as a graphic designer & E-commerce assistant for startup teams, supporting brand visuals, social content, and basic marketing assets. This experience has given me a solid understanding of how startups operate, the importance of efficiency, and how to support growing teams with flexibility and initiative. I bring a practical, solutions-focused approach that helps businesses stay organised, responsive, and productive. CORE SKILLS ● Virtual Assistance ● Graphics Design (Canva and Adobe Creative Suites) ● Shopify Store Support ● Printful Product Mockups & Print-on-Demand Support ● Customer Service & Phone/Chat Support ● Customer Inquiry Handling & Resolution ● Problem solving & conflict resolution ● Administrative & Office support ● Scheduling & Calendar Management ● Data Entry & record maintenance ● Email Management ● Social Media Content Design ● File & Document Management ● Google Workspace ● Microsoft Office ● Multitasking & Time management ● Workflow Tools & Task Management (Monday.com). RELEVANT EXPERIENCE Graphics Design & E-commerce Intern Couples Therapy Assistance Delivery LLC (CTA), US [Remote] | Nov 2025 – Present ● Design weekly social media graphics and promotional visuals using Canva, Adobe Creative Suite and Figma while maintaining consistent brand identity. ● Create marketing materials for campaigns, including graphics for email promotions and digital announcements. ● Supported Shopify stores by preparing product visuals, updating product images, and improving overall storefront presentation. ● Used Printful to create product mockups and ensure designs are properly placed for print-on-demand merchandise. ● Organize and maintain digital design assets to ensure easy access for marketing and content use. ● Assist with basic client communication and follow-up when needed. ● Support administrative tasks, documentation, and workflow coordination to keep daily operations efficient. Grove Media Agency (USA) Telemarketer / Customer Support Specialist (Remote) Aug - Oct 2025 ● Conducted high-volume outbound cold calls (Zoom) to U.S prospect using approved call scripts. ● Qualified leads and scheduled appointments directly into the sales calendar(Picktime). ● Handled objections and maintained professional call flow through Google Spreadsheet. ● Logged call activity and follow-ups accurately within CRM systems(Hubspot). Digital Support Community Apr 2025 – Jun 2025 Telecommunication (Customer success & Administrative specialist) ● Conducted outbound calls to qualify leads, present services and schedule appointments for sales teams. ● Maintained accurate records of calls and outcomes in CRMs (Pipedrive,Apollo). ● Improved lead conversion by applying persuasive communication and active listening. ● Consistently met KPIs or exceeded daily/weekly outbound calls and appointment-setting targets. Smilecore Dental Clinic 2022 – 2025 Dental Admin Assistant / Customer Service Representative ● Managed patient inquiries, scheduled appointments, and coordinated with dental teams using platforms like Dentrix. ● Delivered excellent phone support, handling sensitive calls with professionalism and care. ● Assisted with billing, data entry, and maintaining accurate patient records. ● Supported doctors and admin staff by streamlining communication, reducing missed appointments. Lagos Island Company (Retail Sales) Hybrid | 2019 – 2021 Sales Coordinator and Sales Representative ● Assisted customers with product selection, processed sales transactions, and managed complaints with professionalism. ● Upsold products and services, increasing sales and repeat customers. ● Developed strong communication and problem-solving skills that translated into phone-based roles. EDUCATION National Open University [NOUN] Bachelor Degree In Information Technology [2021 - 2024] Digital Support Community Telecommunication, Virtual Assistant and CSR CERTIFICATIONS • Hubspot email Marketing Certification (Hubspot Academy) • Cisco Networking Academy (Using Computer and Mobile Devices). • Cisco Networking Academy (Networking Basics) • Cisco Networking Academy (Computer Hardware Basics). LANGUAGUES English and Spanish Fluency. [2025]