Evans Wekesa

Evans Wekesa Virtual Assistant -https://www.linkedin.com/in/evanswekesa/ - Nairobi, Nairobi, Kenya Proactive and versatile professional with extensive experience in virtual assistance, customer service, sales, data management, and financial services. Proficient at managing client relationships, driving digital adoption, and delivering high-quality administrative support. Proven ability to enhance customer satisfaction, streamline operations, and contribute to organizational success. Committed to continuous improvement and community involvement. Work Experience Chat Moderator Oct 2024 - Present ALX Africa Managing group settings and moderating flagged content in AiCE-8 Kenya, ensuring discussions are being kept constructive, respectful, and engaging. Improving user engagement by pinning important posts and contributing to the overall learning experience is being done. English -Swahili Translator Sep 2024 - Present Kenya Red Cross Provided translation services for educational and community projects. Data Entry Officer Jan 2023 - Present Equity Bank Limited Accurately entering and maintaining critical data in bank databases, ensuring data integrity and supporting operational efficiency. Conducting regular quality checks and contributing to improving administrative workflows. Scholar Agent Oct 2021 - Present Equity Bank Limited Increasing customer satisfaction by streamlining mobile banking support, onboarding over 300 clients monthly, and boosting engagement, contributing to a 20% increase in service utilization. Training over 400 clients per month on anti-fraud practices, enhancing their digital banking security. Supporting marketing initiatives, resulting in increased product uptake and stronger customer relationships. Building and maintaining strong relationships with clients, resulting in increased satisfaction and business growth. Analyzing customer needs and delivering personalized financial solutions, driving product adoption and retention. Red Cross Volunteer Jan 2021 - Present Kenya Red Cross Assisted in disaster relief efforts and supported local community projects to improve public welfare. FTT WiFi Sales Agent Oct 2024 - Oct 2024 Safaricom Delivered tailored WiFi solutions to both residential and business customers, exceeding sales targets through effective need assessments and timely installations. Maintained high levels of customer satisfaction by resolving inquiries and providing ongoing support. Exam Invigilator Aug 2024 - Aug 2024 Nyeri National Polytechnic Ensured the smooth administration of exams by overseeing exam rooms, enforcing regulations, and supporting students. Monitored and documented any exam irregularities to ensure the integrity of the process. Shopkeeper Jul 2021 - Sep 2021 Happy Customer Shop Managed daily shop operations, including inventory, sales transactions, and customer interactions, driving increased profitability. Delivered excellent customer service, creating a positive shopping experience for patrons. Farm Manager Aug 2020 - Oct 2020 Shavania Cabin Led daily dairy farm operations, managing staff and resources to improve milk production efficiency. I ensured animal welfare and farm sustainability by implementing effective management practices. Core Skills Executive Administrative Support, Online Community Moderation, Customer Service & Sales Growth, Data Entry & Database Management, Digital Banking Solutions, Cybersecurity Awareness, Leadership & Team Collaboration, Relationship Management, Calendar Management, Email Management, Data Entry, Client Communication, Proficiency in using productivity apps and technology tools (Google Workspace, Asana, Zoom), Planning Travel itineraries, Data and Expense tracking Education Dedan Kimathi University of Technolgy Bachelor of Science Geomatics and Geospatial Information Systems Certificates Virtual Assistant Certification