Evans Chukwuebuka John

Evans Chukwuebuka John Sales Development Representative | Appointment Setter | Telemarketer | B2B & B2C Sales Specialist- - Abuja Nigeria linkedin.com/in/evans-chukwuebuka-john PROFILE Target-driven Sales Professional with 5+ years of experience across inbound and outbound sales, appointment setting, lead qualification, and consultative B2B/B2C sales. Proven ability to book high-quality meetings, handle objections, build pipeline, and close with confidence. Skilled in cold calling, email outreach, CRM management, and delivering persuasive pitches that convert. Familiar with SaaS, fintech, healthcare, Service-based companies, and e-commerce verticals. Comfortable working across EST, PT, and international time zones. PROFESSIONAL EXPERIENCE Seasonal Customer Support Specialist, Lutalo Email Marketing | Warm Outreach | Customer Acquisition (Pet Niche) Supported ecommerce campaigns by writing persuasive product pitches and sales content. Managed outbound email sequences to nurture leads and convert them into paying subscribers. Conducted competitor research and helped optimize landing pages for higher conversions. 10/2024 – 01/2025 Miami, USA Customer Support Specialist, FairMoney Micro-Finance Bank Upselling | Technical Support | Cross-Selling | B2C Support Handled inbound chats, emails, and calls from over 1,000 daily users on FairMoney's fintech platform. Resolved technical payment and account issues while identifying cross-sell opportunities. Educated users on new features, loan offers, and savings products to increase product usage. Re-engaged dormant users via proactive support campaigns using Gateforce and Freshdesk. 08/2023 – 10/2024 Abuja, Nigeria Lead Qualifier, Insurance Supermarket B2C Insurance Sales | Appointment Setting | Inbound & Outbound Calls Generated and qualified leads through outbound calls to North American clients seeking insurance coverage. Scheduled sales consultations between prospects and licensed insurance agents. Managed follow-ups, call-backs, and appointment confirmations in a fast-paced call center. Met and exceeded daily KPIs including call volume (80–100 calls/day), conversion rates, and appointment quotas. Used CRM tools to log prospect data and monitor pipeline status. 06/2024 – 09/2024 Miami, USA • • • • • • • • • • • • Call Center Agent, Citizens Disability Telemarketing | Cold Calling | US-Based Lead Generation Made high-volume outbound calls to pre-qualified leads regarding disability benefit claims. Pre-screened applicants, provided information, and escalated qualified leads to legal reps. Built rapport with skeptical or frustrated leads using active listening and empathy. Hit daily targets for contacts, transfers, and talk-time consistently. Leveraged scripts while personalizing calls for better engagement and compliance. 05/2022 – 07/2023 Waltham, USA Relationship Officer, New Extension All-Round Trust Micro-Credit (NEAT) Loan Sales | Field Prospecting | B2B/B2C Acquisition Prospected and onboarded over 150+ SME clients for business loan products. Conducted cold visits, follow-up calls, and presentations to drive account openings. Qualified client needs, presented solutions, and closed deals under monthly targets. Worked cross-functionally with credit and compliance teams to process disbursements. Educated customers on repayment plans, boosting retention and minimising defaults. 08/2019 – 01/2020 Kaduna, Nigeria • • • • • • • • • • EDUCATION HND Quantity Surveying, Kaduna Polytechnic 2019, Kaduna Polytechnic 2019 Kaduna, Nigeria SKILLS CX Tools Zendesk, Freshdesk, Investorfuse, SmrtPhone, Salesforce, Vici dial, Chase Dialer, Gateforce, WooCommerce, Shopify, Ship Station, Metorik, Zonos, Convoso, Square. Data & Insights Excel (PivotTables), Google Sheets (formulas) Collaboration & Platforms Slack, Zoom, Google Workspace, Discord, Teams. LANGUAGES English (Fluent) INTERESTS Volunteering Active participation in community support programs and mentoring. Travel Exploring new cultures and cuisines to broaden perspectives. Fitness and Wellness Engaging in activities that promote physical and mental well-being. ORGANIZATIONS Intending Member discovery, leadership development, and capacity enhancement needed to tackle various emerging challenges within the Federal Capital Territory. As an Intending member, I collaborate with other members and leaders of the organization to carry out projects and humanitarian services that positively impact our immediate environment. CERTIFICATES Customer Experience: Strategy Data Protection Compliance Google Data Analytics Fundamentals (LinkedIn Professional Certificate | Learning) Coursera 202 2024 – Present Abuja, Nigeria