Evangelyn Gacis

Evangelyn Gozarin Gacis-•- • 623 Purok 2, Barangay Sampaloc, Apalit, Pampanga EXPERIENCE Freelancer, Amazon Account Manager Sep 2023 - Jan 2025 Responsibilities: • Oversee and manage Amazon Vendor Central and Seller Central operations. • Ensure compliance with Amazon policies and guidelines. • Monitor and optimize product listings for accuracy and relevance. • Track and analyze sales rankings, product statuses, and monthly sales metrics. • Maintain competitive listing prices to align with the Amazon Buy Box for maximum sales potential. • Develop and implement strategic plans to enhance sales performance and listing rankings. • Update product listings using flat files. • Conduct competitor research to identify market trends and opportunities. • Plan and launch strategic promotions, coupons, and deals. • Monitor account health and resolve any compliance issues. • Collaborate with the team to develop and execute strategies for meeting monthly sales targets. • Forecasting inventory needs • Creating FBA shipments • Submitting and handling FBA reimbursement claims • Analyzing product reviews • Successfully managed an account generating a gross annual income of $18.2 million Seller Interactive, Account Manager (Amazon, Walmart, eBay) Jan 2021 - Sep 2023 Responsibilities: • Oversee and maintain the health of the Seller Central account. • Address and resolve all customer service inquiries promptly. • Generate detailed reports on sales performance, profitability, and market trends. • Optimize and update content for all product listings. • Create new product listings and update existing ones. • Manage Amazon support cases and track issue resolutions. • Stay informed and adapt to any updates or changes in Seller Central policies. • Ensure all product listings remain fully optimized and compliant. • Monitor the entire product catalog and manage inventory levels. • Develop and implement marketing strategies and content plans. • Analyze and respond to product reviews and customer feedback. • Set and adjust product pricing to align with financial goals. • Continuously test and implement new Amazon features and promotions. • Collaborate with internal teams to leverage business opportunities. • Develop quarterly business plans focused on driving sales growth. • Submit and manage FBA reimbursement requests. IQVIA Solutions Philippines, Project Coordinator I Jun 2018 - Dec 2020 Responsibilities: • Pharmacovigilance • Reporting the adverse events of the medicine • Health care professional’s event coordinator • Ensures that the program is compliant with the US FDA’s policy • Client Delivery Concentrix Daksh Services Philippines, Customer Service Associate for Amazon Seller Account Sep 2014 - Jun 2018 Responsibilities: • Handle inquiries related to FBA shipment creation, FBA reports, and other fulfillment-related concerns. • Respond to general questions about Amazon Seller Accounts, including account setup, upgrades, downgrades, and order management. • Manage basic support requests regarding feeds and flat files. Evangelyn Gozarin Gacis - page 1 of 2 • Provide accurate information in response to customer inquiries. • Ensure timely and effective resolution of customer issues. • Escalate complex issues by creating trouble tickets for faster resolution. • Conduct follow-ups on outstanding trouble tickets to ensure completion. • Stay updated with client-provided changes and adapt accordingly. • Assist and support newly hired agents in their onboarding process. SKILLS Amazon Platform Management • Policy Compliance • Product Listing Optimization • Sales Analytics & Performance Tracking • Pricing Strategy & Buy Box Strategic • Planning & Sales Growth Market • Research & Competitor Analysis • Promotions & Campaign Management • Inventory & FBA Management • Team Collaboration Evangelyn Gozarin Gacis - page 2 of 2