EVANGELINE
DE LEON
CUSTOMER SERVICE REPRESENTATIVE/
VIRTUAL ASSISTANT
EXECUTIVE SUMMARY:
WORK EXPERIENCE
- A dedicated customer service with
Customer Service & Documentation Manager
25 years of extensive experience in
CMA CGM PHILS. INC.
JULY 2017-OCTOBER 2020
handling and assisting customers
with their cargo issues and concerns;
- committed in maintaining
professional relationships with
clients to increase profitability and
drive business results.
TRAININGS ATTENDED:
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Lead, organize, and drive execution within the customer
service and front line team
Lead weekly team meetings and strategy sessions
Measuring, reporting, and acting on relevant KPIs
investigate and evaluate complaints and claims
establish and maintain positive customer relationships
Oversee day-to-day operations of the department that
includes dealing with customers/brokers/cargo
clearance/invoicing/payment and collection
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working from home
DOCUMENTATION MANAGER
SKILLS:
Excellent Communication Skills
Strong Work Ethic
Great Attention to Detail
Problem analysis and
problem solving skills
Willingness to learn
Email Management
APL CO. PTE. LTD.
JANUARY 2000-JUNE 2017
Managed documentation and counter staff team
Monitor usage of e-Commerce facilities for
optimum team efficiency
implement cross-training of employees to handle
different functions
monitor filing and maintenance of all relevant
shipping files or documents
Tools:
MS Office
Outlook / Gmail
Google App
Skype/ Microsoft Teams
Canva
Asana
Dropbox
DOCUMENTATION STAFF
APL CO. PTE. LTD. - JANUARY 1996DECEMBER 1999
ACADEMIC HISTORY
FB Account: vangie.deleon.37
Philippine Women's University
Bachelor of Science in Information &
Computer Science
Phone:-
April 1995
CONTACT DETAILS:
Email:-
