Evangeline Cruz

Cruz, Evangeline P. Sitio Gitna Sto. Cristo City of San Jose Del Monte, Bulacan Email:-Mobile:- Career Objective: To obtain a position in a progressive company where I can use my leadership skills to contribute for the overall success of the organization. Personal Strengths: Proficient in written and spoken English Has the initiative and desire to learn new things Self-starter and detail oriented Self-motivated and hardworking Goal Oriented Used to working under minimal supervision in a fast-paced environment Used to multi-tasking Well-versed in using Microsoft Office applications Work Experience: Client Success Manager Mobilo Cards October 24 2021 up to Feb 7, 2025 Work details: Build and maintain strong relations with key accounts executives and partners, ensuring concerns, escalations and inquiries and complaints are addressed in a timely manner through different channels (email, web meeting, calls) Does onboarding, admin training of the current and new members of the team, ensuring they are equipped with information about the product and application. Ensures the customer’s desired outcome is understood, documented, monitored and executed. Inside Sales Agent Cyberbacker Work details: October 19 2020 to May 23 2021 In charge of making outbound calls, sending emails, text messages setting appointments, for sellers and buyers as well as answering enquiries via inbound calls Team Leader AFNI One Felicity Center, Commonwealth Q,C May 2019 up to August 2020 Work details: In charge of providing support for the team and leads a team of 14 agents making sure that the KPI’S required is met. Take escalation calls, call listening. Provides floor support, real time coaching, evaluation and does call calibration with clients to ensure good customer experience is met. Prepares reports and evaluation of agent’s performance. Team Leader VXI Corporation Panorama Edsa Munoz. Dec 2018 up to May 2019 Work details: In charge of providing support for the team and leads a team of 14 agents making sure that the KPI’S required is met. Provides coaching, evaluation and does calibration. SME/ Team lead Teletech Corporation UP Ayala Technohub April 2016 - Dec 2018 Work details: Handled customer concerns for billing and additional services, through chat and email support, was later on promoted and is in charge of providing support for the team and leads a team of 14 agents making sure that the KPI’S required is met. Provides coaching, evaluation and does calibration. Technical Support Representative. 247 Customer Care Valero Street, Makati City May 2013 – Dec 2013 Work details: Acted as technical support for a leading telecommunications company in Australia, it deals with the concern of customers regarding their landline connections. Follow up with customers request and technician bookings, and troubleshoots basic landline connections. Confers with clients to check and track request to meet excellent customer service. Customer Service Representative January2011 – November 2012 Teletech Corporation Building F SM Corporate Center Roxas Blvd Pasay City Work details: Acted as support contact for mobile, landline internet and pay TV. Handled full spectrum of customer support through back office and later on through chat. Customer Service Representative/Assistant Team Lead. December2009 Sitel Customer Care Cybergate Towers Mandaluyong City. November 2007 – Work details:  Acted as a support for customers with credit card – Handled queries, billing disputes, fraud concerns and all credit card profile update. Provided reports regarding customer’s feedback and satisfaction rating. Handles back office admin support – consolidating pipeline reports and minutes of the meeting (as advised). Attended to various ad hoc tasks such as mentoring junior team members and attending collaborative calls for the improvement of overall systems and processes. Property Assistant B September 2007 - November 2007 San Jose Del Monte Water District Road 1, Area A- Minuyan San Jose Del Monte Bulacan. Work details: Provided assistance to a team of Property Managers in all administrative aspects of property management administration and reporting. Led member and responded for customer service requests serving a portfolio of investment and corporate properties. Handled the preparation of various monthly property operational, administrative and financial reports. Storekeeper C April 2002 - September 2007 San Jose Del Monte Water District Road 1, Area A- Minuyan San Jose Del Monte Bulacan. Work details: Provided assistance to the whole company in terms of stocks, Led members in monthly inventory and audit of stocks , Provides assistance to a team in response to damage control repair, rehabilitation and installation of pipelines. Handled preparation of reports for property and acquired materials needed for operation. Purchasing Officer 1995 – 2000 Grotto Vista Resort Tungkong Mangga, City of San Jose Del Monte Bulacan. Work details: Responsible for ensuring competent quality execution of all regular purchasing duties and administrative works. Prepared sales reports and summarize data for sales forecast. Executed and monitored all regular purchasing duties. Sourced and negotiated for the best purchase package in terms of quality, price, terms, deliveries and services with suppliers. Educational Background: BS Biology Far Eastern University Computer Technician Xavier Technical Training Center High School Valenzuela Municipal High School Achievement / Career Service Professional Eligibility Military Orientation Training – San Jose Del Monte, Bulacan Career Service Eligibility Professional – 81.62% Career Service Eligibility Sub Professional – 80.28% Character Reference: Zenderley Tabisola Aquino Senior Operations Manager Sitel Customer Care Phils. Ofelia Fabular Property Officer San Jose Del Monte Water District. Jeanette Bailon Supervisor Grotto Vista Resort Efren Bartolome CEO E.A Bartolome Group of Companies