Evangeline Cruz

With a diverse background as a Team Lead, Inside Sales Agent, and Customer Success Manager, I bring a well-rounded skill set that spans leadership, sales, and client relationship management.

As a Team Lead, I’ve developed the ability to manage and motivate teams, delegate effectively, and drive performance through coaching, KPIs, and streamlined workflows. I focus on cultivating a results-driven and collaborative team culture.

In my role as an Inside Sales Agent, I honed my communication and negotiation skills, consistently meeting or exceeding sales targets by identifying customer pain points and presenting tailored solutions. I’m adept at lead qualification, pipeline management, and turning prospects into long-term clients.

As a Customer Success Manager, I’ve supported client onboarding, engagement, and retention—acting as a strategic partner to help customers achieve their goals. I’m skilled at managing escalations, anticipating customer needs, and driving adoption of products or services to maximize value and satisfaction.