Eunice Valle

EUNICE C. VALLE VIRTUAL ASSISTANT & CUSTOMER SERVICE PROFESSIONAL SUMMARY Customer-focused Virtual Assistant & CSR with 2+ years of experience in BPO and remote roles. Skilled in inbound/outbound calls, live chat, CRM, and data management. Proven ability to resolve issues quickly, deliver empathetic support, and adapt in fast-paced virtual environments. CORE SKILLS Call Handling • Live Chat & Email Support • CRM & Data Entry • Appointment Setting • Conflict Resolution • MS Office & Google Workspace • Communication • Time Management TOOLS Slack • Canva • RingCentral • Salesforce • Zoom • Trello • MS 365 • JungleScout • Keepa PROFESSIONAL EXPERIENCE Nov 2024 – Present (US Timezone) Genpact Services LLC – Process Associate / CSR Respond to customer inquiries and resolving bank account issues via inbound and outbound calls Provide information about products, services, and promotions. Advise and guide customers on how to manage their bank accounts better Update sensitive account details while strictly following security protocols Teleperformance, Clark – Partner Support Specialist / CSR Jan 2024 – Oct 2024 (US Timezone) Handled 50+ inbound and outbound calls daily regarding hotel and rental property concerns, resolving 90% of issues on the first call. Provided prompt support via phone and email, ensuring customer satisfaction and retention. Maintained detailed logs of client interactions using MS Excel and CRM tools. Utilized multiple software platforms to track cases and deliver solutions efficiently. Freelance Roles (Remote) - Chat Support / Moderator (Cloudworkers AG/ NMS Phils.): Resolved inquiries, managed multiple chats, ensured customer satisfaction, recorded customer interactions accurately. Data Annotator / Social Media Evaluator (Appen/Remotasks/Data Force): Tagged datasets for AI projects; maintained 98%+ accuracy. Evaluated content for accuracy, clarity, and relevancy according to project guidelines. EDUCATION Samar National School- High School Graduate | Continuous professional training in customer service, ecommerce, and virtual assistance. TRAININGS/ CERTIFICATIONS Intensive Core Skills Training for Call Center Agents – Clairvoyance Online Academy Cold Calling & Appointment Setting Training – Jessa Orsulano, REVA Local & International E-Commerce Mastery – FHMOMS Online Academy How to Start Working from Home – FHMOMS Online Academy