Eunice Valle

Hello!

I am a resourceful and customer-focused Virtual Assistant and Customer Service Professional with more than two years of combined experience in BPO, remote support, and freelance work. Throughout my career, I have developed a strong foundation in inbound and outbound call handling, live chat and email support, CRM data management, and issue resolution. I am passionate about providing empathetic, accurate, and solution-oriented service that strengthens customer relationships and enhances business operations.

My experience spans across both corporate and freelance settings. At Genpact Services LLC, I currently serve as a Process Associate, where I resolve sensitive banking concerns while ensuring compliance with strict security protocols. Prior to this, I worked with Teleperformance, where I handled over 50 calls daily for hotel and rental property clients, achieving a 90% first-call resolution rate. These experiences have honed my ability to work under pressure, manage high-volume tasks, and maintain professionalism in every interaction.

In addition to my BPO background, I have successfully worked as a freelance chat support specialist, moderator, and data annotator, where I demonstrated strong multitasking skills, maintained detailed client records, and delivered consistent results with a 98%+ accuracy rate. My ability to adapt to different roles and industries showcases my versatility and willingness to continuously learn and grow.

I am proficient in tools such as Salesforce, RingCentral, Zoom, Trello, Microsoft 365, Google Workspace, Canva, and various e-commerce platforms. I have also undergone professional training in call center core skills, cold calling and appointment setting, and e-commerce mastery, which further strengthen my capabilities.

As someone who values communication, teamwork, and problem-solving, I thrive in both independent and collaborative environments. I am motivated to contribute to an organization’s success by ensuring customers feel valued, supported, and understood. My long-term goal is to continue developing my expertise in customer service and virtual assistance while taking on opportunities that allow me to make a meaningful impact.

I am excited to bring my skills, dedication, and customer-first mindset to a company where I can grow professionally while delivering measurable results.