Eunice Ruth
Liwanen
Objective
Contact Person
: -
: 0559 Aurello St, Dontogan,
Baguio City 2600
:-
Education
University of the Cordilleras
Bachelor of Science in Nursing
(Undergraduate) | 2004, 2006 –
2008
Pursuing opportunities which will allow me to grow
professionally, while effectively utilizing my versatile skill
set to help promote your corporate mission and exceed
team goals.
Work Experience
Online Freelance Transcriptionist
March 2017 - Present
I am responsible for the conversion of audio to written format.
Edit provided transcripts to make sure it is customer ready.
Customer Service Representative
Iron Mountain, Concentrix Baguio
September 2016 – March 2017
Assisted customers in retrieving and checking their boxes in storage.
Trained on being professional with handling customers since we cater
to B2B customers.
Part time Enumerator
National Food Authority
January 2011 – January 2017
I was tasked to visit rice vendors and ask them about their rice and
corn supply and tabulate the data provided for each vendor.
Online Freelance Transcriptionist
May 2015 – December 2015
Trained in transcription. Learned the do's and don'ts in making a
proper transcript and editing the output before submitting to the
client.
WorkExperience
Online Chat Operator
LiveAdmins LLC
July 2013 – November 2014
Assisted customers in looking for the right car within their budget and
specifications that they need. Provided after sales services such as
booking appointments for car checkup, maintenance and repair. And
provided needed information about specific vehicles such as engine type,
miles on the odometer, available color, et cetera.
Customer Service Representative
First Data Corporation
Sitel Philippines Corporation
October 2012 – June 2013
Handled customer financial inquiries and concerns such as their direct
deposits, current balance, charges on their debit cards, and disputes for
unwanted charges or unauthorized transactions. Assisted customer in going
through card activation, balance inquiries and direct deposit inquiries
through the IVR.
Technical Support Representative
AT&T
Sitel Philippines Corporation
July 2009 – October 2010
Assisted customers to setup or troubleshoot their provided internet
connection and hardware with AT&T. Provided assistance in setting up their
online accounts and security system as well.
CharacterReference
Guadilla Manongdo
Economist, NFA Baguio City-
Rosalyn Soriano
Team Leader, Concentrix
Baguio-
Wia Rossette Bulanadi
Quality Analyst, Sitel
Baguio-
