Eunice Mbale Kilonzo

Eunice M. Kilonzo Nairobi, Kenya | - | - | LinkedIn: www.linkedin.com/in/eunice-kilonzo Professional Summary Marketing and customer support professional with 4+ years of experience in social media content creation, video editing, and CRM operations. Skilled at translating brand stories into engagement, building customer trust, and supporting sales through data-driven campaigns. Experienced with HubSpot, Freshsales, Canva, CapCut, and content scheduling tools. Passionate about sustainability and impact-driven innovation. Core Skills & Tools - Social media management (Instagram, LinkedIn, Facebook, YouTube) - Video editing and content creation (Canva, CapCut, basic Adobe tools) - CRM systems: HubSpot (Digital Marketing certified), sales force (familiar) - Email campaigns and drip sequences - Data tracking, dashboards, and performance reporting - Storytelling and copywriting aligned with brand voice - On-site content capture (mobile photography and video) - Event/sales activation support, lead follow-ups - Highly organised, project management fundamentals Professional Experience Digital Product Creator & Social Media Coordinator Freelance | 2023-Present | Nairobi, Kenya - Created and marketed digital planners and guides via Pinterest and social media - Managed content calendars and wrote educational captions/scripts for Instagram, LinkedIn, and Facebook - Captured and edited short videos and graphic content using Canva and CapCut - Built email drip campaigns and tracked open/click rates - Coordinated lead follow-ups and CRM entries using free CRM tools and HubSpot Customer Support & Admin Roles Various employers |- | Nairobi, Kenya - Delivered front-line customer service and administrative support in high-volume environments - Handled client queries, scheduling, and CRM data entry - Prepared reports and supported marketing and sales teams with content updates and logistics - Managed small social media pages for internal communication and customer outreach Professional Training & Certifications - Google: Foundations of Project Management - HubSpot Academy: Digital Marketing Certification - IBM SkillsBuild Certificates - HP Life Program Certificates Education Kenya Certificate of Secondary Education (KCSE), 2014 Why I Fit This Role I bring hands-on experience in social media management, basic video production, and CRM operations. With formal training in project management and digital marketing, I am ready to coordinate marketing operations, manage content pipelines, and support sales activation.