Eunice FESTUS
Project/Operations Manager and Automation Specialist
Email, LinkedIn, Portfolio
PROFESSIONAL SUMMARY
Experienced CRM and Project Management Specialist with 3+ years of building streamlined
systems, automations, and workflows for fast-paced teams. Skilled in Make.com, Zapier, Airtable,
and Monday.com, with a strong track record in optimizing operations, managing schedules, and
improving team communication. Committed to delivering efficient, high-quality solutions with
professionalism and confidentiality.
SKILLS
● Automation & Tech: Make.com, Zapier, Airtable, Google Workspace, MS Office, ChatGPT,
Canva
● CRM & Project Tools: Monday.com, ClickUp, Trello, Asana, Notion, O365
● Operations & Workflow: SOPs, process documentation, document management, workflow
creation
● Administrative Support: Email and calendar management, travel coordination, meeting
management, transcription, vendor/client management
● Communication: Slack, Zoom, Teams, Gmail, Outlook, strong presentation and collaboration
skills
WORK EXPERIENCE
Operations & Workflow Automation Specialist – Level Leaders USA,
May 2024 – Present
● Managed executive calendars, meetings, and communication channels to maintain smooth
operational flow.
● Designed and automated key business workflows using Go High Level, Monday.com, ClickUp,
Airtable, Zapier, and Google Workspace.
● Streamlined processes to reduce manual work and improve team efficiency across departments.
● Developed and maintained operational systems, documentation, and SOPs to support consistency
and scalability.
● Monitored and optimized automation performance, ensuring reliable execution and continuous
process improvement.
Social/Newsletter Manager,
SemicHealth – Nigeria
AUG. 2023 – Present
● Conducted an in-depth analysis of website content to identify key themes and create a strategic
repurposing plan, which resulted in a 60% increase in website traffic.
● Designed infographics, graphics, and videos to present health information in an easily digestible
format, which led to increased engagement on all social media platforms.
● Adapted content style and format to suit various social media platforms for optimized audience
engagement.
● I utilize analytics tools to track content performance and gain insights for continuous
improvement, which helps me better decide on content that is performing well.
● Actively engaging with the audience to build trust and foster a sense of community around health
topics.
Content Marketing Assistant-Prosple - USA,
JUN. 2023 – APR. 2024
● Research and analyze current job market trends to ensure postings are relevant and competitive,
resulting in a 30% increase in user engagement.
● Write clear, engaging, and accurate job descriptions that effectively communicate company culture
and role expectations.
● Collaborate with HR and hiring managers to gather necessary information and ensure
alignment on job requirements.
● Update and optimize website content for SEO to enhance visibility and attract qualified candidates.
Project Manager Intern-Excelerate- USA
JAN. 2024 - NOV. 2024
● Assisted in the planning and execution of project timelines and deliverables to ensure on-time
completion.
● Collaborated with team members to gather project requirements and facilitate effective
communication across departments.
● Maintained project documentation, including status reports, meeting notes, and task lists for
transparency and organization.
● Conducted research and analysis to support project decisions and identify potential risks or
challenges.
● Participated in team meetings and provided input on project strategies and improvements to
enhance workflow efficiency.
● Created work breakdown structure and scheduled projects appropriately.
EDUCATION & CERTIFICATION
Bachelor of Nursing Science National Open University 2024
● Monday.com Udemy Online Course
● Airtable Admin Airtable Online Course
● Fundamentals of Agile Project Management, PMI
● Fundamentals of Predictive Project Management, PMI
● Asana Workflow Specialist Asana Online Academy
● Content Marketing. Content that Sells! Udemy Online Course
● Content Marketing e-Marketing Institute
● Blogging e-Marketing Institute
● Learning HubSpot CRM, LinkedIn Online Course
LANGUAGES: • Fluent English (Spoken & Written)
REFERENCES: Available on request.
• Igbo and Hausa (Spoken & Written)
