AFOLABI EUNICE
ABUJA, NIGERIA
Phone No: - E-mail:-Portfolio: https://afolabieunice.my.canva.site/
PROFESSIONAL SUMMARY
Highly organized and proactive Virtual Administrative and Executive Assistant with over 3 years of
experience providing exceptional support to executives and teams. Skilled in managing schedules,
handling correspondence, organizing workflows, and improving administrative processes. Adept at
using technology to streamline operations, enhance communication, and deliver value to clients.
Dedicated to ensuring smooth day-to-day operations and enabling organizational success.
CORE SKILLS
• Calendar and schedule management
• Email and communication handling
• Travel arrangements and logistics coordination
• Document preparation and data entry
• Workflow optimization and process improvement
• CRM and project management tools (Gorgias, Asana, Trello)
• Customer service and client relationship management
• Strong organizational and multitasking abilities
PROFESSIONAL EXPERIENCE
VIRTUAL ADMINISTRATIVE ASSISTANT
Chrispeter International Event Center | Remote
February 2021 – June 2024
• Provided administrative support to multiple clients, managing schedules, emails, and travel logistics.
• Improved efficiency by implementing automated scheduling tools, reducing administrative workload
by 25%.
• Handled confidential correspondence and ensured timely responses, contributing to client satisfaction.
• Created and maintained detailed reports and records for clients, ensuring accuracy and accessibility.
ADMINISTRATIVE AND EXECUTIVE VIRTUAL ASSISTANT
Bebe’s Apparel | Remote
July 2023- August 2024
• Assisted in the management of client databases, improving data accuracy and reducing errors by 15%.
• Played a pivotal role in improving customer service satisfaction rates by 25% through timely
communication and proactive issue resolution.
• Spearheaded the creation of client-ready presentations, enhancing the team’s ability to deliver highquality, professional presentations, resulting in a 15% increase in client retention.
• Successfully managed 50+ virtual events and meetings, receiving positive feedback from attendees
and stakeholders for excellent coordination and execution.
CUSTOMER SERVICE AND SUPPORT SPECIALIST
Acorn Insurance brokers Limited| Remote
March 2023 – August 2024
• Managed onboarding processes for new clients, improving client retention by 30%.
• Resolved customer inquiries via email, chat, and phone, maintaining a 95% satisfaction rate.
• Assisted in coordinating marketing campaigns and promotions, increasing customer engagement.
CERTIFICATIONS
•
Certified Virtual Assistant
•
Certified Customer Support Specialist
EDUCATION
Bachelor of Science in Microbiology (With Honors)
University of Medical Science | Ondo, Nigeria.
TOOLS & TECHNOLOGIES
• Project Management: Asana, Trello, ClickUp
• CRM Platforms: Gorgias, HubSpot
• Productivity Tools: Microsoft Office Suite, Google Workspace, Notion
• Communication Tools: Slack, Microsoft Teams, Zoom
ADDITIONAL INFORMATION
• Available to work flexible hours, including weekends and holidays.
• Dedicated workspace with reliable internet for remote work.
• Typing speed: 50+ words per minute.
• English Proficiency: C2 Level
